em
elzemeike moosa-soutter
1 reviews | Active since Feb 2017
06 Dec 2022, 08:58
sucks with sau
i am actually quite ****ed at these people. i called last week to add my husband as a 2nd driver and to update my adress and these people increase my premium immediately next they go do a prorata debit ****** order R4 on my account and guess what i have to now pay R105 for a returned ****** R4. i mean really what the hell. can anybody refer me to another insurance that is not such a total schlepp. also when you call you get transferred without being told where u being transferred to and then u hold for 15 min
Helpful (0)
Replies (1)0
Replies (1)
SA Underwriting Agencies (Pty) Ltd's replyOfficial
08 Dec 2022, 15:21Dear Elzemeike M
Thank you for your message and we apologise for the poor experience you encountered
We confirm that our team has contacted and explained that unfortunately all changes on your policy has to be done with your Broker.
However we can confirm that the matter has been resolved to your satisfaction.
With regards to the call transfer process, we apologise for the failing and the lack of communication.
We assure you this is not the norm, however we are investigating the matter you have brought to our attention and will take steps to avoid this from occurring again.
Kind Regards
The SAU Team
We Dare to Deliver!
Thank you for your message and we apologise for the poor experience you encountered
We confirm that our team has contacted and explained that unfortunately all changes on your policy has to be done with your Broker.
However we can confirm that the matter has been resolved to your satisfaction.
With regards to the call transfer process, we apologise for the failing and the lack of communication.
We assure you this is not the norm, however we are investigating the matter you have brought to our attention and will take steps to avoid this from occurring again.
Kind Regards
The SAU Team
We Dare to Deliver!
SA Underwriting Agencies (Pty) Ltd's reply08 Dec 2022, 15:21
Official
Dear Elzemeike M
Thank you for your message and we apologise for the poor experience you encountered
We confirm that our team has contacted and explained that unfortunately all changes on your policy has to be done with your Broker.
However we can confirm that the matter has been resolved to your satisfaction.
With regards to the call transfer process, we apologise for the failing and the lack of communication.
We assure you this is not the norm, however we are investigating the matter you have brought to our attention and will take steps to avoid this from occurring again.
Kind Regards
The SAU Team
We Dare to Deliver!
Thank you for your message and we apologise for the poor experience you encountered
We confirm that our team has contacted and explained that unfortunately all changes on your policy has to be done with your Broker.
However we can confirm that the matter has been resolved to your satisfaction.
With regards to the call transfer process, we apologise for the failing and the lack of communication.
We assure you this is not the norm, however we are investigating the matter you have brought to our attention and will take steps to avoid this from occurring again.
Kind Regards
The SAU Team
We Dare to Deliver!