1 reviews | Active since Nov 2018
****med and cheated out
This has to be the worst insurance Agencies ever.
On the of 31 August 2018 i was involved in a vehicle accident and a claim with SAU followed right after (CLM*******7155). A consultant by the name of Lindy Klinkenberg was assigned to handle my case but instead of updating me i had be on the phone calling SAU on a daily bases asking for an update. We now in November and everyday iv been calling, they kept giving me the same answer for a good number of weeks ( CASE IS WITH MANAGEMENT/COMMITTEE).
It has been almost 3 Months whilst waiting for SAU to approve my case. I gave them everything they asked me for. I haven't even missed a single payment but when i have to claim they come with delays and excuses not to pay.
3 months waiting!!!.. I am seriously disgusted by the way this insurance handles peoples cases and it feels like i have been cheated out and ****med.
I am currently without a vehicle, the damaged one is not even with me it was taken by the insurance because they said to me it was written off. So i have no car and my case is not getting approved. I have nothing and these people are leaving me hanging with no update or a valid reason with proof as to why they wont approve my case.
I believe i was sold a LIE when i was signing up with this agency and i urge people to check the reviews before signing up with these people.
We confirm that your claim was reviewed by the claims committee and the outcome communicated to you. We apologize for the delay and thank you for bringing the matter to our attention. Kind Regards The SAU team
We confirm that your claim was reviewed by the claims committee and the outcome communicated to you. We apologize for the delay and thank you for bringing the matter to our attention. Kind Regards The SAU team