1 reviews | Active since Mar 2013
SAU very *****
My name is Samuel Mooki who has a policy SAU ********** with SAU CLM ********** 0357
On 15 Jul 2018 around 22H00 I accidentally drove into the pothole and my two front wheels punctured. I called SAU road assistance to help me with a 2nd spare wheel and they told me my case would be treated as an accident since I'd lost 2 tyres. They then sent a tow truck.
My first complaint is that SAU refused to give me the courtesy car the next day telling me I have to wait for three days. This 3 days waiting period is not in the documents that they sent me.
Secondly and mainly they are telling me to fix my car since my excess is more than the damages. A lady called Mariska says damages amount to around R5K and my excess R6K. According to my documents my excess is R1K. Please find my documents attached.
Good Day Mr Mooki
We hereby acknowledge receipt of the correspondence sent.
The matter will be reviewed and the outcome thereof communicated to you by email.
Kind regards
The SAU Team
Good Day Mr Mooki
We hereby acknowledge receipt of the correspondence sent.
The matter will be reviewed and the outcome thereof communicated to you by email.
Kind regards
The SAU Team