SAU: Great Service
I was struggling for almost 3 days to connect to SAU and thank goodnes when I finally got through the person I got was Charelle Sheba. She was extremely professional, kind and friendly, even when the system through her off she kept calm and within seconds we were up and going again. Charelle thank you for answering my call and being who you are. SAU can be so proud to have you in their employment. Keep up your extremely great work, we need more people of your calibre. Thanks again
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SA Underwriting Agencies (Pty) Ltd's replyOfficial
24 Jan 2022, 12:31Dear Petro E
We appreciate your kind words and thank you for acknowledging the service you received from Charelle.
We are also Investigating the matter that you have brought to our attention in order to determine why you couldn't reach us in order to rectify it so that our customers dont have a similar experience again.
We value positive feedback from our clients & we are glad we were able to make our interaction with you a positive one!
We value all ideas and suggestions from our customers, whether they’re positive or critical. Your feedback helps us further improve our service so that it exceeds your expectations. Kind Regards
The SAU Team
We dare to deliver!
We appreciate your kind words and thank you for acknowledging the service you received from Charelle.
We are also Investigating the matter that you have brought to our attention in order to determine why you couldn't reach us in order to rectify it so that our customers dont have a similar experience again.
We value positive feedback from our clients & we are glad we were able to make our interaction with you a positive one!
We value all ideas and suggestions from our customers, whether they’re positive or critical. Your feedback helps us further improve our service so that it exceeds your expectations. Kind Regards
The SAU Team
We dare to deliver!
SA Underwriting Agencies (Pty) Ltd's reply24 Jan 2022, 12:31
Official
Dear Petro E
We appreciate your kind words and thank you for acknowledging the service you received from Charelle.
We are also Investigating the matter that you have brought to our attention in order to determine why you couldn't reach us in order to rectify it so that our customers dont have a similar experience again.
We value positive feedback from our clients & we are glad we were able to make our interaction with you a positive one!
We value all ideas and suggestions from our customers, whether they’re positive or critical. Your feedback helps us further improve our service so that it exceeds your expectations. Kind Regards
The SAU Team
We dare to deliver!
We appreciate your kind words and thank you for acknowledging the service you received from Charelle.
We are also Investigating the matter that you have brought to our attention in order to determine why you couldn't reach us in order to rectify it so that our customers dont have a similar experience again.
We value positive feedback from our clients & we are glad we were able to make our interaction with you a positive one!
We value all ideas and suggestions from our customers, whether they’re positive or critical. Your feedback helps us further improve our service so that it exceeds your expectations. Kind Regards
The SAU Team
We dare to deliver!