MN
Morena N

1 reviews | Active since Mar 2009

04 May 2018, 06:57

SAU Double Debit

I had an insurance with SAU policy SAU ********** , on the 26th April 2018, i tried to cancel my policy with them as their access to fix my car from a minor accident was ridiculous, their assessor company (Professional Claim Service Solutions) came to assess the car after minor accident and their quotation was R28 528.10 and i was asked to fork out R19 000 for Access while the car was in good drive-able condition. I decided myself to fix my car personally and it has cost me under R6 000 to fix my car. To cut the story short i called SAU on the 26th April to cancel the insurance as my access my too high, i was given an option of paying R896.64 and voluntary access will be R5000. on the 27th April they deducted monthly premium with no problem. 30th April i took an insurance with MiWay Policy number ********** 2 as their cover was better than SAU and voluntary access was cheaper than them. To my suprise today the 4th SAU tried to claim R896.64 and R151 (SAUAPR2018) while April money was taken on the 25th April 2018. Guys can you please stop deducting from my account as i don't want anything to do with your service as it was horrible!! Please cancel my policy SAU ********** as i have MiWay insurance now Policy number ********** 2

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Replies (2)
SA Underwriting Agencies (Pty) Ltd
SA Underwriting Agencies (Pty) Ltd's reply04 May 2018, 09:33
Official

Good day Sir

We hereby confirm that you have been contacted by the cancellations department and the policy has been cancelled as per your request.

We thank you for the correspondence sent and trust that you will find this in order.

Kind Regards

The SAU Team

MN
Morena N's update07 May 2018, 09:44
Reviewer Update
Hi today the 5th May 2018 i have a notification about cancelled insurance policy SAU ********** at 7:10am via sms. I still don't understand what i have to pay as you already debited for April and now i am getting outstanding payment and bank charges from my Bank. Can this stop please?