JR
Jenny R
1 reviews | Active since May 2019
01 May 2019, 07:41
SAU cannot be trusted to do what they say they will do
Despite having cancelled my insurance and being assured that my debit order has been permanently stopped, SAU is still debiting my bank account with an insurance premium and are not keeping to their telephonic assurance. Their contact centre staff and thereby their organisation cannot be trusted.
Helpful (0)
Replies (4)0
Replies (4)
SA Underwriting Agencies (Pty) Ltd's replyOfficial
06 May 2019, 08:29Dear Jenny R
We take note of your issue raised and apologise for the inconvenience caused. We confirm that we have been in contact with you on the 02 May 2019, and we will investigate the matter further.
In the interim do not hesitate to contact our advice line: ***
Regards
The SAU team
We take note of your issue raised and apologise for the inconvenience caused. We confirm that we have been in contact with you on the 02 May 2019, and we will investigate the matter further.
In the interim do not hesitate to contact our advice line: ***
Regards
The SAU team
SA Underwriting Agencies (Pty) Ltd's reply06 May 2019, 08:29
Official
Dear Jenny R
We take note of your issue raised and apologise for the inconvenience caused. We confirm that we have been in contact with you on the 02 May 2019, and we will investigate the matter further.
In the interim do not hesitate to contact our advice line: ***
Regards
The SAU team
We take note of your issue raised and apologise for the inconvenience caused. We confirm that we have been in contact with you on the 02 May 2019, and we will investigate the matter further.
In the interim do not hesitate to contact our advice line: ***
Regards
The SAU team
JR
Jenny R's updateReviewer Update
06 May 2019, 10:43I was assured on the 2nd May, thank you, that the premium would be refunded to my account but to date the refund is not reflecting. I will see this matter settled when it does reflect.
JR
Jenny R's update06 May 2019, 10:43
Reviewer Update
I was assured on the 2nd May, thank you, that the premium would be refunded to my account but to date the refund is not reflecting. I will see this matter settled when it does reflect.
SA Underwriting Agencies (Pty) Ltd's replyOfficial
06 May 2019, 15:26Dear Jenny R
As discussed your query has been attended to. We will ensure that the matter is brought to finality. We will follow up with you within 24 hours. Thank you once again for the taking the time to contact us regarding your query.
In the interim do not hesitate to contact our advice line: ***
Regards
The SAU team
As discussed your query has been attended to. We will ensure that the matter is brought to finality. We will follow up with you within 24 hours. Thank you once again for the taking the time to contact us regarding your query.
In the interim do not hesitate to contact our advice line: ***
Regards
The SAU team
SA Underwriting Agencies (Pty) Ltd's reply06 May 2019, 15:26
Official
Dear Jenny R
As discussed your query has been attended to. We will ensure that the matter is brought to finality. We will follow up with you within 24 hours. Thank you once again for the taking the time to contact us regarding your query.
In the interim do not hesitate to contact our advice line: ***
Regards
The SAU team
As discussed your query has been attended to. We will ensure that the matter is brought to finality. We will follow up with you within 24 hours. Thank you once again for the taking the time to contact us regarding your query.
In the interim do not hesitate to contact our advice line: ***
Regards
The SAU team
JR
Jenny R's updateReviewer Update
07 May 2019, 18:28Thank you SAU team for resolving this matter.
JR
Jenny R's update07 May 2019, 18:28
Reviewer Update
Thank you SAU team for resolving this matter.