SA Underwriters team non communicative with proper information

I am writing this review on behalf of my partner:

From the moment we were assigned the claims consultant till now we are unable to get them to move our car within a jurisdiction we reside. The night of the accident insurance instructed tow truck company to deliver vehicle to Go-Bid in Springs. To date no assessor has communicated with us or made an appointment to discuss the damages etc. SA Underwriters made the first and final decision where the car will be fixed in Springs and who will fix it without giving us the option of choosing a panel beater or repairmechanics in our area where we reside.

The claims consultant constantly makes decisions of his own even when we ask for feedback and wants us to believe we have no other alternatives. He does not answer our questions and comes back with a decision that they have made without giving proper feedback.

He lacks proper feedback and communication skills to advise a client correctly and makes his own decisions. We were also not given the option as per our policy to choose our own mechanic/panel beater. For some reason this is being blocked

I am currently still trying to get them to come back with feedback on a mechanic/panelbeater in Johannesburg whom they claim they dont have any registered repairers on their database for Johannesburg!!! Three weeks now we waiting.

Pathetic insurer to dela with as their agents are rude and carry on like they are doing you a favour.