SM
Sphamandla M
1 reviews | Active since Jan 2025
20 Jan 2025, 14:35
SA UNDERWRITER INSURANCE
So disappointed with this insurance it's been a month now since i had an accident but still no response from them till today,everything i must call them to find find out what's going on with my claim but now i gave them everything they wanted still no call from them .meaning I'm going on a second month with no car and nothing is happening but I'm paying them and for the car. After i had an accident they never called me I'm the one who's call all the time and they promise to call for an update but nothing up until the following week then i must call them
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SA Underwriting Agencies (Pty) Ltd's replyOfficial
22 Jan 2025, 10:44Dear Sphamandla M
Thank you for your message
We understand your frustration with regards to the validation of your claim.
Kindly note, it is our aim to settle all valid claims. However, this means that claims must be fully validated before we finalise any claim.
The Insurer's right to validate all claims is reserved in this regard.
Due to the complicated nature of your claim, we appointed a loss adjuster to help with the validations and requested information from various sources, including yourself to assist in our efforts.
We confirm that the claims team have been in contact with you to discuss the matter and we apologise for any perceived delays or issues in the claims experience.
Once again we thank you for your patience.
Kind Regards
The SAU Team
We Dare to Deliver
Thank you for your message
We understand your frustration with regards to the validation of your claim.
Kindly note, it is our aim to settle all valid claims. However, this means that claims must be fully validated before we finalise any claim.
The Insurer's right to validate all claims is reserved in this regard.
Due to the complicated nature of your claim, we appointed a loss adjuster to help with the validations and requested information from various sources, including yourself to assist in our efforts.
We confirm that the claims team have been in contact with you to discuss the matter and we apologise for any perceived delays or issues in the claims experience.
Once again we thank you for your patience.
Kind Regards
The SAU Team
We Dare to Deliver
SA Underwriting Agencies (Pty) Ltd's reply22 Jan 2025, 10:44
Official
Dear Sphamandla M
Thank you for your message
We understand your frustration with regards to the validation of your claim.
Kindly note, it is our aim to settle all valid claims. However, this means that claims must be fully validated before we finalise any claim.
The Insurer's right to validate all claims is reserved in this regard.
Due to the complicated nature of your claim, we appointed a loss adjuster to help with the validations and requested information from various sources, including yourself to assist in our efforts.
We confirm that the claims team have been in contact with you to discuss the matter and we apologise for any perceived delays or issues in the claims experience.
Once again we thank you for your patience.
Kind Regards
The SAU Team
We Dare to Deliver
Thank you for your message
We understand your frustration with regards to the validation of your claim.
Kindly note, it is our aim to settle all valid claims. However, this means that claims must be fully validated before we finalise any claim.
The Insurer's right to validate all claims is reserved in this regard.
Due to the complicated nature of your claim, we appointed a loss adjuster to help with the validations and requested information from various sources, including yourself to assist in our efforts.
We confirm that the claims team have been in contact with you to discuss the matter and we apologise for any perceived delays or issues in the claims experience.
Once again we thank you for your patience.
Kind Regards
The SAU Team
We Dare to Deliver