FS
Franklin S
1 reviews | Active since Nov 2012
28 Jun 2024, 11:24
*****s Experience Ever
I have a claim with SAU, and it has been a terrible experience. They're treating my claim as though I've been in 50 accidents before, expecting me to know all the steps. I'm the one constantly calling them for updates, but there's no transparency (The staff on the call center will start their sentence as "Remember" as if I know their process). I once phoned the call center and while talking to an agent he was talking to someone else in the background. As things stand currently, I am waiting for someone to collect the Natis and Keys, but as usual, I am the one phoning and asking when will it happen. This has taken more than a month that I am without a car and still not resolved!!!!!
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SA Underwriting Agencies (Pty) Ltd's replyOfficial
08 Jul 2024, 16:42*Please be advised that as per our publicly available complaints procedure we reserve the right to recover costs or damages that we may suffer because of any individual making frivolous, vexatious, or defamatory statements.
Good day Mr Schaanick
We firstly confirm that as per your preferred contact method our team has sent you weekly feedback by means of SMS and Email.
We also confirm that your claim was authorised on the 14th June and you were notified of the same.
However, the claim could not be paid as the vehicle was not registered on your name. We requested for you to register the vehicle on your name and you provided the registration documents to us on the 24th June.
We confirm that upon receipt of the correct documents we were only then able to release payment and collect the vehicle keys and correct Natis document.
Kind regards
The SAU Team
We Dare to Deliver!
Good day Mr Schaanick
We firstly confirm that as per your preferred contact method our team has sent you weekly feedback by means of SMS and Email.
We also confirm that your claim was authorised on the 14th June and you were notified of the same.
However, the claim could not be paid as the vehicle was not registered on your name. We requested for you to register the vehicle on your name and you provided the registration documents to us on the 24th June.
We confirm that upon receipt of the correct documents we were only then able to release payment and collect the vehicle keys and correct Natis document.
Kind regards
The SAU Team
We Dare to Deliver!
SA Underwriting Agencies (Pty) Ltd's reply08 Jul 2024, 16:42
Official
*Please be advised that as per our publicly available complaints procedure we reserve the right to recover costs or damages that we may suffer because of any individual making frivolous, vexatious, or defamatory statements.
Good day Mr Schaanick
We firstly confirm that as per your preferred contact method our team has sent you weekly feedback by means of SMS and Email.
We also confirm that your claim was authorised on the 14th June and you were notified of the same.
However, the claim could not be paid as the vehicle was not registered on your name. We requested for you to register the vehicle on your name and you provided the registration documents to us on the 24th June.
We confirm that upon receipt of the correct documents we were only then able to release payment and collect the vehicle keys and correct Natis document.
Kind regards
The SAU Team
We Dare to Deliver!
Good day Mr Schaanick
We firstly confirm that as per your preferred contact method our team has sent you weekly feedback by means of SMS and Email.
We also confirm that your claim was authorised on the 14th June and you were notified of the same.
However, the claim could not be paid as the vehicle was not registered on your name. We requested for you to register the vehicle on your name and you provided the registration documents to us on the 24th June.
We confirm that upon receipt of the correct documents we were only then able to release payment and collect the vehicle keys and correct Natis document.
Kind regards
The SAU Team
We Dare to Deliver!