******* !!!!

My unsatisfactory service with SAU ! (Insurance is **** not a cover). My name is lorenzo and Based on my recent experience with SAU i am disgusted! My account was upgraded to a cheque account sometime in nov 2015 and was to be effective from the end of jan, 1 week into feb i discover that non of my debits went through, before i could contact my insurer i met with an accident on the 9th. After recovering from shock i revert my details to SAU on the 12th of feb considering there being a claim pending, The consultant assured me that i will be debited on the 15th if not, My claim will be cancelled so i made funds available for before the 15th (All calls are recorded!!!!!). SAU decides to debit me on the 17th midnight and returns it unpaid on the 19th after i made a small purchase with my card thinking i had some funds after my debit. They then tell me on friday the 19th that my claim has been cancelled after not living up to the date they provided me with, Is the consultant going to cover my claim due to sheer negligence and falsified info?? After 3 years with my insurer, This experience screams out to me that they are only interested in premiums and not cover for their clients.