MW
Marlene W
1 reviews | Active since Sept 2020
08 Oct 2021, 11:46
Refund
An Insurance company that has really left a "bad taste in my mouth". Absolutely madness that a person has to wait so long for my own money! Numerous calls and still no refund to date, yet I was told that refunds happen every Thursday. Sandra was the cherry on the top this morning... couldn't give a damn about what I was saying and she too has made yet another promise that was not kept. It's simple... I took insurance with you, did Not take delivery of the vehicle, canceled the policy immediately with you guys and now I must WAIT.
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SA Underwriting Agencies (Pty) Ltd's replyOfficial
13 Oct 2021, 10:53Dear Marlene Thank you for your message and we apologize for any inconvenience that was caused. We confirm that the pro-rata amount was refunded on the 1st of October 2021. After we made payment, it was noticed that you reversed your premium and this related to the amount that we refunded. Because of this we had to contact you on the 7th of October to request you not to reverse the main amount as well, due to the fact that we were already in the processes of refunding the amount. We furthermore informed you that we will deduct the amount we already refunded from the main amount since you already reversed the amount. The above did delay the processing of the 2nd premium refund. We confirm that our team has already been in contact with you regarding the matter and that the amount due to you was refunded on 8th of October 2021. Regards The SAU team We dare to deliver!
SA Underwriting Agencies (Pty) Ltd's reply13 Oct 2021, 10:53
Official
Dear Marlene Thank you for your message and we apologize for any inconvenience that was caused. We confirm that the pro-rata amount was refunded on the 1st of October 2021. After we made payment, it was noticed that you reversed your premium and this related to the amount that we refunded. Because of this we had to contact you on the 7th of October to request you not to reverse the main amount as well, due to the fact that we were already in the processes of refunding the amount. We furthermore informed you that we will deduct the amount we already refunded from the main amount since you already reversed the amount. The above did delay the processing of the 2nd premium refund. We confirm that our team has already been in contact with you regarding the matter and that the amount due to you was refunded on 8th of October 2021. Regards The SAU team We dare to deliver!