Poor Services/No Communication

<p>Good Day, I was contact by one of your consultants for car insurance, I took out the car insurance and was informed that my documents will be emailed to me, I didn’t received anything, I emailed SA Underwriters, someone phoned me and only then the policy documents was emailed to me, please note that when I joined the policy, the policy was not explained in detail to me, I only received a brief explanation, When I went through the documents I read that I have to take the vehicle to a glass fitment center for a windscreen inspection, which I was never informed, please note that I told the consultant that it’s the first time I`m taking out a vehicle insurance, surely she should’ve explained everything in detail to me, what would’ve happened if I never asked for my policy documents and I had to claim, they would’ve told me that I can’t claim because I never took the vehicle to a glass fitment center for an inspection, I emailed SA Underwriters regarding the inspection of the windscreen because I need to know who will be paying for the inspection and up until now, no one came back to me, after I emailed them(SA Underwriters), I suddenly got a sms informing me to fax the proof of the glass fit inspection certificate to a certain number, I need someone to contact me and explain the policy to me in detail, the advantages and disadvantages in order for me to know if I made the right decision, I also need to know who will be paying for the inspection of the windscreen, I don’t believe that you should conduct business the way you guys do it, you should liase with the clients and make sure they understand everything, I look at all the complaints on Hello Peter and it scares me. Policy Number: SAU ********** </p>