POOR SERVICE

<p>i wish i had a word to discribe them. they tell you one thing then the next they change there stories.</p> <p>they send me a email on the 27 July 2017see email below. Today i called them to hask how farius it, by suprise the guy tells me it will not be paid out due to non payments. they just dont come back to you with any feedback you have to constantly calling oe emailling them to get any feedback. you dont even get letters regarding the insurance customer account nothing. no they want to tell me the claim will not be paid after an email i recieved from them that all is well. this is frustrating. </p> <p>Claims ********** />Jul 27 <br />to Amanda, me<br /> <br />Good Afternoon Mrs Kelly</p> <p> </p> <p>The claim was indeed discussed in the meeting and a decision was made to settle the claim less premium prejudice.</p> <p> </p> <p>The claims department is busy finalising the figures prior to having the claim authorised. They will advise as soon as the claim is authorised.</p> <p> </p> <p>Kind Regards</p> <p>Cynthia Qwalana</p> <p> </p>