LN
Lebohang N

1 reviews | Active since Sept 2017

29 May 2019, 15:45

Poor Service

Bad service from SAU

On the 7th a January 2019 I was involved in an hit and run. I called on the same day just after 5 and was advised to call the next day as I had already towed myself home. On the 8th I called in again and I was advised to report the matter to the SAPS WHICH I DID. I forwarded the case details. I waited over a week as no one had come back to me, I called in and was told I wouldn't be helped as they don't cover for hit and run... Mind you I was not informed about this on the previous calls. After a struggle to get a conclusion, they then came up with a quotation requesting R21 000 and a few hundred. This was a ridiculous amount and I could not understand how it was concluded. I asked them to get me a break down and too date I'm waiting. I would like them to contact me with immediate effect

Claim No: ********** 0779 SAU **********

I am furious and I can't believe after all this trauma this company still wants to crrok me of so much money... I'm completely disappointed and am very angry... Please contact me

Veronica Stokwe ********** 843

Very angry client

0
Replies (1)
SA Underwriting Agencies (Pty) Ltd
SA Underwriting Agencies (Pty) Ltd's reply29 May 2019, 16:55
Official
Dear Lebohang N obo Veronica Stokwe

We confirm that we tried to contact Mrs Stokwe in order to discuss her matter, to no avail. A message was left to alert her of the call. 

We will try again in order to provide her with feedback regarding her matter. 

In the interim do not hesitate to contact our advice line: ***

Regards

The SAU team