Poor service

I ****r Imam claim number clm ********** 5295 was involved in an accident on the last week of January 2018 . I was stationary at a traffic signal until another car lost control , came onto my lane and hit me . All documents handed over , a straight forward incident yet now I have to beg for replies to emails, I call the agent Linda who is always busy and never replies to my calls. Now an agent who I spoke to named Mariska told me they are deciding if they should pay me. I am the secondary driver off the vehicle which we pay for. I did not break no traffic rules I was basically not even driving at the time. This insurance seems to look for loop holes and ways to not pay the client. Very poor communication s****s. Every email we received was they are waiting for the assessment report. That was 2 weeks ago. I urge people to think nicely before using this insurance they do not provide good service on all levels. Our payments they take on time but when it is time to pay out they try to weasel their way out .

Hopefully someone sees this and I can help them by not going through what we are.