Poor service

On the 24/08/2020 my motor vehicle was involved in an accident, the insurance company took it same day, on the 25/08/2020 Lesogo Mongane sent me a message with claim no. My vehicle was a Toyota Hilux.they sent a form I signed it and they said they said money will be paid within 3-4 working days. All of sudden , they want original Log Book. On 2020 /10/22 at about 08:25 Log Book was posted to them by Fast mail to MARISKA STRYDOM's address , The matter is dealt by Mariska Strydom . They paid half of the money which is not on my contract with them. Till to date I am still waiting for them to receive the Log Book which is not the agreement.