Poor customer service

I'm totally disgusted with this insurance company I had a claim for a shower cubicle that was completely shattered and broke I logged the claim with the insurance company a Mr Michael Maoka had assisted me he took at least 7 weeks to settle the claim. The complete cubicle cost R6000 the insurance company paid me a total of R1000 and deducted and amount of R5000 additional access I'm with the insurance company from 2016 I am over 55 years of age and therefore do not pay any excess as stated by the insurer I then cancelled my insurance after cancelling my insurance the insurance company still debited my account and now refusing to refund my premium even though I cancelled when I call them I've been told they would call me back and still no response this is been going on for over 2 weeks now I would not recommend this insurance company as their staff *********** and never get back to you on time, you have to keep calling and leaving messages and nobody ever gets back to you.