GN
Goitsemodimo N
1 reviews | Active since Nov 2022
24 Jul 2024, 17:16
Poor Communication
I have been sending multiple emails on this email *** requesting a change to the debit order date on my account, but I have not received any response to date. Due to the lack of assistance, my account has now fallen into arrears.
I urgently request that this matter be addressed promptly to prevent further issues. Your immediate attention to this matter would be greatly appreciated.
It is really unacceptable not to attend queries but be in a hurry to collect money.
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Replies (1)
SA Underwriting Agencies (Pty) Ltd's replyOfficial
01 Aug 2024, 13:35 Dear Goitsemodimo N
*Please be advised that as per our publicly available complaints procedure we reserve the right to recover costs or damages that we may suffer because of any individual making frivolous, vexatious, or defamatory statements.
Thank you for bringing the below to our attention However, we confirm that you accepted the policy and arranged the debit order with your Broker.
For changes to the policy or debit order instructions you are therefore required to contact your Broker directly.
We would like to confirm that contrary to your review, you have only emailed us once (ie.1 time) and this was referred to your Broker for resolution.
If you are unable to afford the premium or are struggling to meet the premiums requirements, our team are always available to assist with premium arrangements and we invite policyholders to chat with us or with your Broker.
Unfortunately, as you have not paid 3 consecutive premiums or made arrangement to do so, the policy has already been cancelled.
Short term insurance is not credit account, and we confirm that you do not owe us any money. However, please note that payment histories are published on your credit report.
As the policy was cancelled in April 2024, we unfortunately cannot be of further assistance and advise you to contact your Broker for further information or advice.
Kind Regards
The SAU Team
We Dare to Deliver!
*Please be advised that as per our publicly available complaints procedure we reserve the right to recover costs or damages that we may suffer because of any individual making frivolous, vexatious, or defamatory statements.
Thank you for bringing the below to our attention However, we confirm that you accepted the policy and arranged the debit order with your Broker.
For changes to the policy or debit order instructions you are therefore required to contact your Broker directly.
We would like to confirm that contrary to your review, you have only emailed us once (ie.1 time) and this was referred to your Broker for resolution.
If you are unable to afford the premium or are struggling to meet the premiums requirements, our team are always available to assist with premium arrangements and we invite policyholders to chat with us or with your Broker.
Unfortunately, as you have not paid 3 consecutive premiums or made arrangement to do so, the policy has already been cancelled.
Short term insurance is not credit account, and we confirm that you do not owe us any money. However, please note that payment histories are published on your credit report.
As the policy was cancelled in April 2024, we unfortunately cannot be of further assistance and advise you to contact your Broker for further information or advice.
Kind Regards
The SAU Team
We Dare to Deliver!
SA Underwriting Agencies (Pty) Ltd's reply01 Aug 2024, 13:35
Official
Dear Goitsemodimo N
*Please be advised that as per our publicly available complaints procedure we reserve the right to recover costs or damages that we may suffer because of any individual making frivolous, vexatious, or defamatory statements.
Thank you for bringing the below to our attention However, we confirm that you accepted the policy and arranged the debit order with your Broker.
For changes to the policy or debit order instructions you are therefore required to contact your Broker directly.
We would like to confirm that contrary to your review, you have only emailed us once (ie.1 time) and this was referred to your Broker for resolution.
If you are unable to afford the premium or are struggling to meet the premiums requirements, our team are always available to assist with premium arrangements and we invite policyholders to chat with us or with your Broker.
Unfortunately, as you have not paid 3 consecutive premiums or made arrangement to do so, the policy has already been cancelled.
Short term insurance is not credit account, and we confirm that you do not owe us any money. However, please note that payment histories are published on your credit report.
As the policy was cancelled in April 2024, we unfortunately cannot be of further assistance and advise you to contact your Broker for further information or advice.
Kind Regards
The SAU Team
We Dare to Deliver!
*Please be advised that as per our publicly available complaints procedure we reserve the right to recover costs or damages that we may suffer because of any individual making frivolous, vexatious, or defamatory statements.
Thank you for bringing the below to our attention However, we confirm that you accepted the policy and arranged the debit order with your Broker.
For changes to the policy or debit order instructions you are therefore required to contact your Broker directly.
We would like to confirm that contrary to your review, you have only emailed us once (ie.1 time) and this was referred to your Broker for resolution.
If you are unable to afford the premium or are struggling to meet the premiums requirements, our team are always available to assist with premium arrangements and we invite policyholders to chat with us or with your Broker.
Unfortunately, as you have not paid 3 consecutive premiums or made arrangement to do so, the policy has already been cancelled.
Short term insurance is not credit account, and we confirm that you do not owe us any money. However, please note that payment histories are published on your credit report.
As the policy was cancelled in April 2024, we unfortunately cannot be of further assistance and advise you to contact your Broker for further information or advice.
Kind Regards
The SAU Team
We Dare to Deliver!