FK
Francois K
1 reviews | Active since Dec 2017
09 Feb 2022, 18:01
POOR AND **** OF INSURANCE - Don't waste money get a reputable Insurance
This insurance is a **** please do not use them I made a small accident, damage to the value of about R2070.00 they ask me R17000.00 excess, which in fact makes no sense, why did I have insurance, is to repair and fix my damage and place me in the position I was before, not excessively make me poor, that's why we need insurance, the figures don't add up - Why ? and the time they took to inform me is about 3 weeks - So the insurance takes your money add excess's so as to never be able to claim or even honor their side - CATCH 21- Rather use a reputable insurance that has your back and has no hesitation to honor their side - (There much more detail but this will do and stay away from money monger insurance)
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Replies (3)0
Replies (3)
SA Underwriting Agencies (Pty) Ltd's replyOfficial
10 Feb 2022, 09:04Dear Francois
We thank you for your message and we are sorry that you are unhappy with the terms your policy.
We have listened to the conversation you had with your Broker when the policy was accepted and we can confirm the following:
We thank you for your message and we are sorry that you are unhappy with the terms your policy.
We have listened to the conversation you had with your Broker when the policy was accepted and we can confirm the following:
- The basic excess and all the additional excesses were disclosed and explained in detail by your Broker.
- These excesses were agreed to and accepted by yourself.
- The Insurer will only become liable if the value of the claim exceeds the value of the total accumulative excess applicable.
An Excess is an undertaking that the Insured will be responsible for a certain amount of their loss in respect of every claim.
It is the portion of the claim that the Insured agrees and accepts as the amount they must pay for any valid claim.
In light of this we are confident that the policy terms & conditions were correctly app**** to your claim.
Should you have any queries please feel free to contact your Broker or our policy services team at ***
Regards
The SAU team
We dare to deliver!
SA Underwriting Agencies (Pty) Ltd's reply10 Feb 2022, 09:04
Official
Dear Francois
We thank you for your message and we are sorry that you are unhappy with the terms your policy.
We have listened to the conversation you had with your Broker when the policy was accepted and we can confirm the following:
We thank you for your message and we are sorry that you are unhappy with the terms your policy.
We have listened to the conversation you had with your Broker when the policy was accepted and we can confirm the following:
- The basic excess and all the additional excesses were disclosed and explained in detail by your Broker.
- These excesses were agreed to and accepted by yourself.
- The Insurer will only become liable if the value of the claim exceeds the value of the total accumulative excess applicable.
An Excess is an undertaking that the Insured will be responsible for a certain amount of their loss in respect of every claim.
It is the portion of the claim that the Insured agrees and accepts as the amount they must pay for any valid claim.
In light of this we are confident that the policy terms & conditions were correctly app**** to your claim.
Should you have any queries please feel free to contact your Broker or our policy services team at ***
Regards
The SAU team
We dare to deliver!
FK
Francois K's updateReviewer Update
10 Feb 2022, 10:13Good Day
I must say thanks for the response but does not solve the problem.
1. I never understood anyplace that you said that yes we will insure you but should you have an accident and should you claim I will penalize wit excess that it would be worthless to claim we will ask you more (Much More) than what the damage are. (rather keep your instalments and save it, it would rather be better).
2. My stupidity I would admit I should have checked Hello Peter and should have made a sound choice not to have used you, and made sound enquiries regarding your service company and products - as normal person would never entered into a contract of such a nature and terms and condition . Believe me I can kick myself it was stupid. As the document I received yesterday it, takes a special stupid what I made to have entered into business with you guys. ( I Will correct this bad choice at my soonest).
3. And I hope this will advise others don't do this its a waste you will pay instalments and at the end of the day you tossing money away as I did, there is no half way or any thing. I truly wasted money that I could have used on my family and other product, just not this one - My monthly instalment you must pay they want no excuses.
I must say thanks for the response but does not solve the problem.
1. I never understood anyplace that you said that yes we will insure you but should you have an accident and should you claim I will penalize wit excess that it would be worthless to claim we will ask you more (Much More) than what the damage are. (rather keep your instalments and save it, it would rather be better).
2. My stupidity I would admit I should have checked Hello Peter and should have made a sound choice not to have used you, and made sound enquiries regarding your service company and products - as normal person would never entered into a contract of such a nature and terms and condition . Believe me I can kick myself it was stupid. As the document I received yesterday it, takes a special stupid what I made to have entered into business with you guys. ( I Will correct this bad choice at my soonest).
3. And I hope this will advise others don't do this its a waste you will pay instalments and at the end of the day you tossing money away as I did, there is no half way or any thing. I truly wasted money that I could have used on my family and other product, just not this one - My monthly instalment you must pay they want no excuses.
FK
Francois K's update10 Feb 2022, 10:13
Reviewer Update
Good Day
I must say thanks for the response but does not solve the problem.
1. I never understood anyplace that you said that yes we will insure you but should you have an accident and should you claim I will penalize wit excess that it would be worthless to claim we will ask you more (Much More) than what the damage are. (rather keep your instalments and save it, it would rather be better).
2. My stupidity I would admit I should have checked Hello Peter and should have made a sound choice not to have used you, and made sound enquiries regarding your service company and products - as normal person would never entered into a contract of such a nature and terms and condition . Believe me I can kick myself it was stupid. As the document I received yesterday it, takes a special stupid what I made to have entered into business with you guys. ( I Will correct this bad choice at my soonest).
3. And I hope this will advise others don't do this its a waste you will pay instalments and at the end of the day you tossing money away as I did, there is no half way or any thing. I truly wasted money that I could have used on my family and other product, just not this one - My monthly instalment you must pay they want no excuses.
I must say thanks for the response but does not solve the problem.
1. I never understood anyplace that you said that yes we will insure you but should you have an accident and should you claim I will penalize wit excess that it would be worthless to claim we will ask you more (Much More) than what the damage are. (rather keep your instalments and save it, it would rather be better).
2. My stupidity I would admit I should have checked Hello Peter and should have made a sound choice not to have used you, and made sound enquiries regarding your service company and products - as normal person would never entered into a contract of such a nature and terms and condition . Believe me I can kick myself it was stupid. As the document I received yesterday it, takes a special stupid what I made to have entered into business with you guys. ( I Will correct this bad choice at my soonest).
3. And I hope this will advise others don't do this its a waste you will pay instalments and at the end of the day you tossing money away as I did, there is no half way or any thing. I truly wasted money that I could have used on my family and other product, just not this one - My monthly instalment you must pay they want no excuses.
SA Underwriting Agencies (Pty) Ltd's replyOfficial
14 Mar 2022, 14:02Good Day Francois
We note that a short term insurance policy is a contract and it is the policyholder's responsibility to fami****ise oneself with the terms & conditions of the contract.
We can now also confirm that your broker has been in contact with you regarding the matter and your policy has been cancelled
Regards
The SAU team
We note that a short term insurance policy is a contract and it is the policyholder's responsibility to fami****ise oneself with the terms & conditions of the contract.
We can now also confirm that your broker has been in contact with you regarding the matter and your policy has been cancelled
Regards
The SAU team
SA Underwriting Agencies (Pty) Ltd's reply14 Mar 2022, 14:02
Official
Good Day Francois
We note that a short term insurance policy is a contract and it is the policyholder's responsibility to fami****ise oneself with the terms & conditions of the contract.
We can now also confirm that your broker has been in contact with you regarding the matter and your policy has been cancelled
Regards
The SAU team
We note that a short term insurance policy is a contract and it is the policyholder's responsibility to fami****ise oneself with the terms & conditions of the contract.
We can now also confirm that your broker has been in contact with you regarding the matter and your policy has been cancelled
Regards
The SAU team