MH
Maritza H
1 reviews | Active since Mar 2022
29 Mar 2022, 15:42
Pathetic services from SAUnderwriters
If I can give anybody good advice, don’t make use of SA Underwriter’s services. Worst insurance company with no service delivery. Been struggling for 3 months to get my vehicle fixed and I need to pay an amount of R13000 on the approved quote of R31 000. Pathetic.
Helpful (0)
Replies (1)0
Replies (1)
SA Underwriting Agencies (Pty) Ltd's replyOfficial
31 Mar 2022, 15:08Dear Maritza H
We thank you for your message and we are sorry that you are unhappy with the terms your policy.
We confirm that the matter has been resolved.
We have listened to the conversation you had when the policy was accepted and we can confirm the following:
It is the portion of the claim that the Insured agrees and accepts as the amount they must pay for any valid claim.
We also confirm that the claim was not delayed, Your claim was authorised on the 24th January 2022, unfortunately the decision to use your own repairer has added to any perceived delays.
We do however apologise for not keeping you updated with the progress of your request.
Should you have any queries please feel free to contact Us or your Broker
Regards
The SAU team
We dare to deliver!
We thank you for your message and we are sorry that you are unhappy with the terms your policy.
We confirm that the matter has been resolved.
We have listened to the conversation you had when the policy was accepted and we can confirm the following:
- The basic excess and all of the additional excesses were disclosed and explained in detail.
- These excesses were agreed to and accepted by yourself.
It is the portion of the claim that the Insured agrees and accepts as the amount they must pay for any valid claim.
We also confirm that the claim was not delayed, Your claim was authorised on the 24th January 2022, unfortunately the decision to use your own repairer has added to any perceived delays.
We do however apologise for not keeping you updated with the progress of your request.
Should you have any queries please feel free to contact Us or your Broker
Regards
The SAU team
We dare to deliver!
SA Underwriting Agencies (Pty) Ltd's reply31 Mar 2022, 15:08
Official
Dear Maritza H
We thank you for your message and we are sorry that you are unhappy with the terms your policy.
We confirm that the matter has been resolved.
We have listened to the conversation you had when the policy was accepted and we can confirm the following:
It is the portion of the claim that the Insured agrees and accepts as the amount they must pay for any valid claim.
We also confirm that the claim was not delayed, Your claim was authorised on the 24th January 2022, unfortunately the decision to use your own repairer has added to any perceived delays.
We do however apologise for not keeping you updated with the progress of your request.
Should you have any queries please feel free to contact Us or your Broker
Regards
The SAU team
We dare to deliver!
We thank you for your message and we are sorry that you are unhappy with the terms your policy.
We confirm that the matter has been resolved.
We have listened to the conversation you had when the policy was accepted and we can confirm the following:
- The basic excess and all of the additional excesses were disclosed and explained in detail.
- These excesses were agreed to and accepted by yourself.
It is the portion of the claim that the Insured agrees and accepts as the amount they must pay for any valid claim.
We also confirm that the claim was not delayed, Your claim was authorised on the 24th January 2022, unfortunately the decision to use your own repairer has added to any perceived delays.
We do however apologise for not keeping you updated with the progress of your request.
Should you have any queries please feel free to contact Us or your Broker
Regards
The SAU team
We dare to deliver!