JNNn
James Nkosana Ndwanya ndwanyankosana
1 reviews | Active since Mar 2024
22 Apr 2024, 08:11
Not a happy customer
Bad experience with SAU, they took forever to respond to my claim, tried using their WhatsApp no but there was no response. I decided to cancel my policy with them, after cancellation they tried to debit money on my account, I called again to ask them to cancel the policy but still they did the same thing trying to debit money on my account. I'm sorry I will never ever recommend SAU to anyone, Ncebakazi is giving good service but I feel like she's working with the wrong team
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Replies (3)0
Replies (3)
SA Underwriting Agencies (Pty) Ltd's replyOfficial
24 Apr 2024, 16:59Dear James N
Thank you for bringing the matter to our attention
We apologise for any negative experience you may have encountered.
However kindly note that we cannot cancel policies or register claims over WhatsApp, this needs be done over a recorded line for your security.
We confirm that your Broker specifically deals with policy cancellations and we transferred you to the Broker for the cancellation of your policy.
If you did not receive the service you deserve from your Broker we advise that you address this with them directly.
Once again, it was not our intention to give you the impression that our service was not up to the standards we strive to provide and we confirm that the matter has been resolved with your Broker
Kind Regards
The SAU Team
We Dare to Deliver!
SA Underwriting Agencies (Pty) Ltd's reply24 Apr 2024, 16:59
Official
Dear James N
Thank you for bringing the matter to our attention
We apologise for any negative experience you may have encountered.
However kindly note that we cannot cancel policies or register claims over WhatsApp, this needs be done over a recorded line for your security.
We confirm that your Broker specifically deals with policy cancellations and we transferred you to the Broker for the cancellation of your policy.
If you did not receive the service you deserve from your Broker we advise that you address this with them directly.
Once again, it was not our intention to give you the impression that our service was not up to the standards we strive to provide and we confirm that the matter has been resolved with your Broker
Kind Regards
The SAU Team
We Dare to Deliver!
JNNn
James Nkosana Ndwanya ndwanyankosana's updateReviewer Update
24 Apr 2024, 17:15I never said I wanted to cancel the policy on WhatsApp, I'm just stating the disappointment of you having a WhatsApp line that you guys put put there but you never respond on, why do u have it in the first place since you don't respond. I called and your agent said he canceled the policy only to find out later that he renewed the policy instead of cancelling it, after 12 days I called again and another agent said he canceled the policy and he will send the cancelation letter but he never did, the only reason the policy has been cancelled is because I stopped the debit order. Very disappointed.
JNNn
James Nkosana Ndwanya ndwanyankosana's update24 Apr 2024, 17:15
Reviewer Update
I never said I wanted to cancel the policy on WhatsApp, I'm just stating the disappointment of you having a WhatsApp line that you guys put put there but you never respond on, why do u have it in the first place since you don't respond. I called and your agent said he canceled the policy only to find out later that he renewed the policy instead of cancelling it, after 12 days I called again and another agent said he canceled the policy and he will send the cancelation letter but he never did, the only reason the policy has been cancelled is because I stopped the debit order. Very disappointed.
SA Underwriting Agencies (Pty) Ltd's replyOfficial
27 May 2024, 16:04Dear James N
We have investigated the matter further and confirm that the agent that you spoke to regarding the cancelation of your policy is your Broker and not an employee of SA Underwriters.
Once again apologies for any inconvenience , however as previously discussed, please raise any service failings that you have encountered with your Broker directly.
Kind Regards
The SAU Team
We Dare to Deliver!
We have investigated the matter further and confirm that the agent that you spoke to regarding the cancelation of your policy is your Broker and not an employee of SA Underwriters.
Once again apologies for any inconvenience , however as previously discussed, please raise any service failings that you have encountered with your Broker directly.
Kind Regards
The SAU Team
We Dare to Deliver!
SA Underwriting Agencies (Pty) Ltd's reply27 May 2024, 16:04
Official
Dear James N
We have investigated the matter further and confirm that the agent that you spoke to regarding the cancelation of your policy is your Broker and not an employee of SA Underwriters.
Once again apologies for any inconvenience , however as previously discussed, please raise any service failings that you have encountered with your Broker directly.
Kind Regards
The SAU Team
We Dare to Deliver!
We have investigated the matter further and confirm that the agent that you spoke to regarding the cancelation of your policy is your Broker and not an employee of SA Underwriters.
Once again apologies for any inconvenience , however as previously discussed, please raise any service failings that you have encountered with your Broker directly.
Kind Regards
The SAU Team
We Dare to Deliver!