1 reviews | Active since Feb 2014
No response
Good Day,
It is with a sad heart that I have to write on this platform again. My claim was processed and car paid in full, thank you very much for that. It was a tough journey however it ended on a positive note.
I have another problem now. I lodged a complaint to Toyota regarding the accident due to Airbags that did not deploy. In response to that they requested a form to be completed. Understanding that the car now belongs to SA Underwriters, not me since it was written of and SA Underwriters paid it up. I contacted Akua Tigerls and humbly requested SA Underwriters to complete the form. It was September 11, when I sent her the email. After following up on it, she responded on the 14th of September saying she forwarded it to the lawyers. I have been waiting for an update since then. I have emailed her and phoned with no success.
Whenever I phone her, I am told she is on another call she will get back to me or she is not at work... Please assist me.
Thank you for bringing the matter to our attention.
However we confirm that the matter has long been closed.
Your claim was settled in full and the settlement paid to you and the finance company.
In terms of the policy contract, the Insurer retains the salvage in the event of a total loss.
The salvage has been already s****ped to offset claims costs and therefore we cannot entertain requests for Toyota to view the vehicle
Kind Regards
The SAU team
We Dare to Deliver!
Thank you for bringing the matter to our attention.
However we confirm that the matter has long been closed.
Your claim was settled in full and the settlement paid to you and the finance company.
In terms of the policy contract, the Insurer retains the salvage in the event of a total loss.
The salvage has been already s****ped to offset claims costs and therefore we cannot entertain requests for Toyota to view the vehicle
Kind Regards
The SAU team
We Dare to Deliver!