No follow up at all

I reported a car damage to my insurance company. The date was 27/10/2020. Till today no action taken to assist me. I cannot drive my car as have a damage. When I call them they always says that they will callme nothing happened. I don't know what to do now? I am just wondering if I can be a serious big problem than the one I have ,will I have trust them to resolve my problem. I trusted them now I feel so down about them. I need advice to anyone who can assist because now i am stuck. Though i thought i have insurance company to help when unacceptable events occur. Please help me ,so I can get other means to fix my car and get back on track.