1 reviews | Active since Aug 2015
never received my schedule
I was surprised to find out that I must pay 10k excess and my bmw will be fixed buy used parts because it was stated on my policy contract that I recently emailed buy my claim consultant after I was complaining about that. My problem I never received my schedule since I joined the policy I should have canceled the policy long time ago who can agree in an insurance that use used parts on a vehicle and yet charge you 2k for 3.2 percent of sum insured no never join this Sau thay are not right . But allow me to compliment favorite mtshali she was so professional and it took her 4 days to finalize my claim and to transport my car for grahamstown to port elizabeth keep it up madam but your organisation suck bloodsuckers <br>
Good day,
Thank you for bringing Favorate Mtshali effective and professional service to our attention. She will be acknowledged accordingly.
After reviewing the conversation we had with you at the inception of the policy we can confirm that you were advised of the applicable excess. On 24 June 2015 when your windscreen claim was captured, in the conversation you confirmed receipt of your policy schedule. The conversations are available on request.
The insurer has the discretion to fit alternative parts to your vehicle considering that your vehicle is no longer under guarantee and does not influence the safety of your vehicle (Page 21 of your policy document). The schedule and policy wording will be sent to you on request.
Kind regards
SAU Team
Good day,
Thank you for bringing Favorate Mtshali effective and professional service to our attention. She will be acknowledged accordingly.
After reviewing the conversation we had with you at the inception of the policy we can confirm that you were advised of the applicable excess. On 24 June 2015 when your windscreen claim was captured, in the conversation you confirmed receipt of your policy schedule. The conversations are available on request.
The insurer has the discretion to fit alternative parts to your vehicle considering that your vehicle is no longer under guarantee and does not influence the safety of your vehicle (Page 21 of your policy document). The schedule and policy wording will be sent to you on request.
Kind regards
SAU Team