Ncebakazi Mbalu

After my accident on Friday 21st I was advised by an agent to call first thing in the morning. The morning of the 22nd I made a call and spoke to a lady by the name of Ncebakazi Mbalu. My experience with her was very professional. She was very remarkable and considerate in every way. Spoke professionally and showed so much compassion. It is not every day that one experiences such treatment with an agent over the phone especially when you have just experienced trauma. Thank you for your kindness and empathy. How you handled my case shows the passion and diligence you have for your work. I do remember that I have spoken to you a few times prior to my accident, and I must say the persistence is on another level. You deserve your flowers. I just hope the outcome of my claim will be as pleasant as my experience with you.