AM
Aaron M
1 reviews | Active since May 2020
10 Aug 2024, 06:22
Listing an account for the insurance not taken up
The SA underwriters its for an insurance company I contacted when i wanted to buy a car they told me that once i get the car vin number from the dealership the insurance will be active however the dealing didn’t go through and i told them, they now listed that same insurance on the list of accounts this needs to be removed, they never had any car under may name to cover this is ******** n *********. They can’t list an account when the insurance wasn’t active or if i go and claim will they recover the car that wasn’t insured?
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Replies (3)0
Replies (3)
SA Underwriting Agencies (Pty) Ltd's replyOfficial
13 Aug 2024, 16:43*Please be advised that as per our publicly available complaints procedure we reserve the right to recover costs or damages that we may suffer because of any individual making frivolous, vexatious, or defamatory statements.
Good Day Aaron M
We acknowledge receipt of your review, however we confirm that your review is false.
We confirm that you did not contact us to take up the policy and have never once spoken to us regarding the acceptance of the policy.
We confirm that you accepted the policy and arranged the debit order directly with your Broker.
We confirm that you accepted the policy and arranged the debit order directly with your Broker.
For changes to the policy or debit order instructions you are also required to contact your Broker directly.
Short term insurance is not credit account, and we confirm that you do not owe us any money.
In accepting the policy you agreed for the Insurer to validate your details with a registered credit bureau for the purposes of underwriting policies and claims purposes.
In accepting the policy you agreed for the Insurer to validate your details with a registered credit bureau for the purposes of underwriting policies and claims purposes.
This sharing helps stop ********** claims and by implication assists to keep insurance premiums affordable
However, please note that payment histories are published on your credit report.
Kind Regards
The SAU Team
We Dare to Deliver!
SA Underwriting Agencies (Pty) Ltd's reply13 Aug 2024, 16:43
Official
*Please be advised that as per our publicly available complaints procedure we reserve the right to recover costs or damages that we may suffer because of any individual making frivolous, vexatious, or defamatory statements.
Good Day Aaron M
We acknowledge receipt of your review, however we confirm that your review is false.
We confirm that you did not contact us to take up the policy and have never once spoken to us regarding the acceptance of the policy.
We confirm that you accepted the policy and arranged the debit order directly with your Broker.
We confirm that you accepted the policy and arranged the debit order directly with your Broker.
For changes to the policy or debit order instructions you are also required to contact your Broker directly.
Short term insurance is not credit account, and we confirm that you do not owe us any money.
In accepting the policy you agreed for the Insurer to validate your details with a registered credit bureau for the purposes of underwriting policies and claims purposes.
In accepting the policy you agreed for the Insurer to validate your details with a registered credit bureau for the purposes of underwriting policies and claims purposes.
This sharing helps stop ********** claims and by implication assists to keep insurance premiums affordable
However, please note that payment histories are published on your credit report.
Kind Regards
The SAU Team
We Dare to Deliver!
AM
Aaron M's updateReviewer Update
14 Aug 2024, 17:17Good day
Thank you for taking time to respond to my query, am now confused because when I called SA underwriters i was told i needed to settle the amount before the account can be closed and removed and the agent who called me for the insurance did say he’s working for SA underwriters, kindly check the account number and advise whose the broker n how do i contact them SAU***
Regards
Thank you for taking time to respond to my query, am now confused because when I called SA underwriters i was told i needed to settle the amount before the account can be closed and removed and the agent who called me for the insurance did say he’s working for SA underwriters, kindly check the account number and advise whose the broker n how do i contact them SAU***
Regards
AM
Aaron M's update14 Aug 2024, 17:17
Reviewer Update
Good day
Thank you for taking time to respond to my query, am now confused because when I called SA underwriters i was told i needed to settle the amount before the account can be closed and removed and the agent who called me for the insurance did say he’s working for SA underwriters, kindly check the account number and advise whose the broker n how do i contact them SAU***
Regards
Thank you for taking time to respond to my query, am now confused because when I called SA underwriters i was told i needed to settle the amount before the account can be closed and removed and the agent who called me for the insurance did say he’s working for SA underwriters, kindly check the account number and advise whose the broker n how do i contact them SAU***
Regards
SA Underwriting Agencies (Pty) Ltd's replyOfficial
15 Aug 2024, 08:43Good morning Aaron M
We can confirm that the persons you spoke with are not employees of SA Underwriters and they may be your Broker.
You policy has been cancelled due to unpaid premiums but unfortunately this would reflect on your payment history - however there is no account or money that you still owe to SA Underwriters.
We will email you the contact details of your Broker as well as any other information you may need so that you can resolve the matter with them
Kind Regards
The SAU Team
We Dare to Deliver!
We can confirm that the persons you spoke with are not employees of SA Underwriters and they may be your Broker.
You policy has been cancelled due to unpaid premiums but unfortunately this would reflect on your payment history - however there is no account or money that you still owe to SA Underwriters.
We will email you the contact details of your Broker as well as any other information you may need so that you can resolve the matter with them
Kind Regards
The SAU Team
We Dare to Deliver!
SA Underwriting Agencies (Pty) Ltd's reply15 Aug 2024, 08:43
Official
Good morning Aaron M
We can confirm that the persons you spoke with are not employees of SA Underwriters and they may be your Broker.
You policy has been cancelled due to unpaid premiums but unfortunately this would reflect on your payment history - however there is no account or money that you still owe to SA Underwriters.
We will email you the contact details of your Broker as well as any other information you may need so that you can resolve the matter with them
Kind Regards
The SAU Team
We Dare to Deliver!
We can confirm that the persons you spoke with are not employees of SA Underwriters and they may be your Broker.
You policy has been cancelled due to unpaid premiums but unfortunately this would reflect on your payment history - however there is no account or money that you still owe to SA Underwriters.
We will email you the contact details of your Broker as well as any other information you may need so that you can resolve the matter with them
Kind Regards
The SAU Team
We Dare to Deliver!