KR
Keith R
1 reviews | Active since Mar 2009
03 Jul 2015, 11:12
Imagine R150 Insurance Cancellation Fee
Incredible R150.00 Cancellation Fee<br> <br> I spoke to SA Underwriters to inform them that I no longer have the car, and asked that they cancel my policy.<br> Shocked when my ears heard i'll have to PAY a R150 cancellation Fee. I questioned this and when I threatened to go to the Ombudsman out of Principal , they agreed to wave the cancellation fee.<br> <br> In this day and age , can you imagine insurance companies charging cancellation fees. I asked for the recordings where they disclosed this to me upfront.
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SA Underwriting Agencies (Pty) Ltd's replyOfficial
03 Jul 2015, 14:48Hello RamZz,
We acknowledge receipt of your query, the contents of which have been noted.
Your policy commenced on the 1st of February 2015. After the inception of the policy, you had been sent policy documents which reiterate terms and conditions of the policy. We trust you will appreciate cost was incurred in concluding and administrating the policy.
We kindly request that you refer to your policy documents, specifically on page 22 section E. Policy changes and cancellation, where the terms and conditions pertaining to policy cancellation are stipulated.
Thank you for your understanding and patience herein.
Kind Regards,
The SAU Team
We acknowledge receipt of your query, the contents of which have been noted.
Your policy commenced on the 1st of February 2015. After the inception of the policy, you had been sent policy documents which reiterate terms and conditions of the policy. We trust you will appreciate cost was incurred in concluding and administrating the policy.
We kindly request that you refer to your policy documents, specifically on page 22 section E. Policy changes and cancellation, where the terms and conditions pertaining to policy cancellation are stipulated.
Thank you for your understanding and patience herein.
Kind Regards,
The SAU Team
SA Underwriting Agencies (Pty) Ltd's reply03 Jul 2015, 14:48
Official
Hello RamZz,
We acknowledge receipt of your query, the contents of which have been noted.
Your policy commenced on the 1st of February 2015. After the inception of the policy, you had been sent policy documents which reiterate terms and conditions of the policy. We trust you will appreciate cost was incurred in concluding and administrating the policy.
We kindly request that you refer to your policy documents, specifically on page 22 section E. Policy changes and cancellation, where the terms and conditions pertaining to policy cancellation are stipulated.
Thank you for your understanding and patience herein.
Kind Regards,
The SAU Team
We acknowledge receipt of your query, the contents of which have been noted.
Your policy commenced on the 1st of February 2015. After the inception of the policy, you had been sent policy documents which reiterate terms and conditions of the policy. We trust you will appreciate cost was incurred in concluding and administrating the policy.
We kindly request that you refer to your policy documents, specifically on page 22 section E. Policy changes and cancellation, where the terms and conditions pertaining to policy cancellation are stipulated.
Thank you for your understanding and patience herein.
Kind Regards,
The SAU Team