1 reviews | Active since Nov 2013
Ignoring me
After a minor accident an assessor was sent to inspect the damage and subsequently my claim was rejected based on the extremely high excess required. This was never communicated to me and I sat like a fool for 3 weeks waiting until I phoned them myself to find out.<br> <br> I then requested the damage report and it didn't even include the rear windshield replacement, hence the low claim price and my excess being the same as the claim.<br> <br> Now I have approached the party at fault and their insurance will pay but they need a letter stating that SAUNDERWRITERS are not paying out for the claim. I have been asking for another 3 weeks and they are ignoring me.<br> <br> I am so angry that I sm being treated like I dont matter. What happens when I cant get the money from the other party because I have been so badly treated by my insurer.<br> <br> Please lets escalate this to the highest level because they need to be sorted out!
First and foremost, please accept our sincere apologies for the lack of communication regarding your claim. We want to assure you that we strive to deliver the kind of service you would expect from a reputable company and can assure you that the perceived lack of service is not intentional or the norm.
We will attend to the matter immediately and send you the requested no claim letter before close of business.
We thank you for your patience and understanding herein.
Kind Regards,
The SAU Team
First and foremost, please accept our sincere apologies for the lack of communication regarding your claim. We want to assure you that we strive to deliver the kind of service you would expect from a reputable company and can assure you that the perceived lack of service is not intentional or the norm.
We will attend to the matter immediately and send you the requested no claim letter before close of business.
We thank you for your patience and understanding herein.
Kind Regards,
The SAU Team