MM
Millicent M
1 reviews | Active since Oct 2022
09 Nov 2023, 19:47
Horrific Insurance
SAU is by far the worst insurance. From the time I took out the insurance with them til I terminated my policy with them. Communication is terrible, I don't remember them being punctual on anything. Putting in an insurance claim is even worse. I received a ridiculous access of 28k instead of the 3,5k access. I felt like they were ******. This has been a very traumatic experience with SAU. I would never refer anyone to SAU.
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SA Underwriting Agencies (Pty) Ltd's replyOfficial
10 Nov 2023, 11:32Good day Millicent M
We firstly confirm that you accepted the policy directly with your Broker and the communication that you are referring to in your review refers to communication with your Broker. You have never spoken with SA Underwriting Agencies when taking up your policy.
During the call with your Broker, all the applicable excesses were explained in detail.
Therefore, we confirm that the excesses app**** to the claim are correct and in line with the policy. You are in fact, liable for all the applicable excesses.
Should you require more information or require a recording of the call we advise that you contact your Broker. We also advise that you fami****ize yourself with the policy wording.
Please be advised that as per our publicly available complaints procedure we reserve the right to recover costs or damages that we may suffer because of any individual making frivolous, vexatious, or unreasonable statements.
Kind Regards
The SAU Team
We Dare to Deliver!
We firstly confirm that you accepted the policy directly with your Broker and the communication that you are referring to in your review refers to communication with your Broker. You have never spoken with SA Underwriting Agencies when taking up your policy.
During the call with your Broker, all the applicable excesses were explained in detail.
- You accepted and agreed to the applicable excesses and the policy terms and conditions.
Therefore, we confirm that the excesses app**** to the claim are correct and in line with the policy. You are in fact, liable for all the applicable excesses.
Should you require more information or require a recording of the call we advise that you contact your Broker. We also advise that you fami****ize yourself with the policy wording.
Please be advised that as per our publicly available complaints procedure we reserve the right to recover costs or damages that we may suffer because of any individual making frivolous, vexatious, or unreasonable statements.
Kind Regards
The SAU Team
We Dare to Deliver!
SA Underwriting Agencies (Pty) Ltd's reply10 Nov 2023, 11:32
Official
Good day Millicent M
We firstly confirm that you accepted the policy directly with your Broker and the communication that you are referring to in your review refers to communication with your Broker. You have never spoken with SA Underwriting Agencies when taking up your policy.
During the call with your Broker, all the applicable excesses were explained in detail.
Therefore, we confirm that the excesses app**** to the claim are correct and in line with the policy. You are in fact, liable for all the applicable excesses.
Should you require more information or require a recording of the call we advise that you contact your Broker. We also advise that you fami****ize yourself with the policy wording.
Please be advised that as per our publicly available complaints procedure we reserve the right to recover costs or damages that we may suffer because of any individual making frivolous, vexatious, or unreasonable statements.
Kind Regards
The SAU Team
We Dare to Deliver!
We firstly confirm that you accepted the policy directly with your Broker and the communication that you are referring to in your review refers to communication with your Broker. You have never spoken with SA Underwriting Agencies when taking up your policy.
During the call with your Broker, all the applicable excesses were explained in detail.
- You accepted and agreed to the applicable excesses and the policy terms and conditions.
Therefore, we confirm that the excesses app**** to the claim are correct and in line with the policy. You are in fact, liable for all the applicable excesses.
Should you require more information or require a recording of the call we advise that you contact your Broker. We also advise that you fami****ize yourself with the policy wording.
Please be advised that as per our publicly available complaints procedure we reserve the right to recover costs or damages that we may suffer because of any individual making frivolous, vexatious, or unreasonable statements.
Kind Regards
The SAU Team
We Dare to Deliver!