MM
Mmapaseka M
1 reviews | Active since Nov 2015
18 May 2020, 17:46
Horrible Experience
So I called Sau Insurance to make amends on my mother's policy SAU*** and I lady who sounded like she had no interest in assisting me put me oh hold for 20 minutes until I got tired of holding and eventually disconnected the call. Terrible experience after this I am moving my mothers insurance else where.
Helpful (0)
Replies (2)0
Replies (2)
SA Underwriting Agencies (Pty) Ltd's replyOfficial
19 May 2020, 08:41Dear Mmapaseka M, Thank you for your message and we apologize for any inconvenience that was caused. We are currently investigating the circumstances surrounding the problem you have brought to our attention. Thank you for your patience while we explore this matter. We will be in contact with you regarding your complaint to discuss the way forward. Regards The SAU team We dare to deliver!
SA Underwriting Agencies (Pty) Ltd's reply19 May 2020, 08:41
Official
Dear Mmapaseka M, Thank you for your message and we apologize for any inconvenience that was caused. We are currently investigating the circumstances surrounding the problem you have brought to our attention. Thank you for your patience while we explore this matter. We will be in contact with you regarding your complaint to discuss the way forward. Regards The SAU team We dare to deliver!
SA Underwriting Agencies (Pty) Ltd's replyOfficial
19 May 2020, 19:12Dear Mmapaseka M
I have investigated the complaint you have submitted on behalf of the policyholder. I want to assure you that the perceived service delivery failure was not the intention of the consultant and it is definitely not the norm. I believe that the required changes have been made and discussed with the policy holder, who is you Mom.
Once again I want to apologize for the fact that we have failed you and the policy holder in so far as service delivery in concerned.
Regards The SAU team We dare to deliver!
I have investigated the complaint you have submitted on behalf of the policyholder. I want to assure you that the perceived service delivery failure was not the intention of the consultant and it is definitely not the norm. I believe that the required changes have been made and discussed with the policy holder, who is you Mom.
Once again I want to apologize for the fact that we have failed you and the policy holder in so far as service delivery in concerned.
Regards The SAU team We dare to deliver!
SA Underwriting Agencies (Pty) Ltd's reply19 May 2020, 19:12
Official
Dear Mmapaseka M
I have investigated the complaint you have submitted on behalf of the policyholder. I want to assure you that the perceived service delivery failure was not the intention of the consultant and it is definitely not the norm. I believe that the required changes have been made and discussed with the policy holder, who is you Mom.
Once again I want to apologize for the fact that we have failed you and the policy holder in so far as service delivery in concerned.
Regards The SAU team We dare to deliver!
I have investigated the complaint you have submitted on behalf of the policyholder. I want to assure you that the perceived service delivery failure was not the intention of the consultant and it is definitely not the norm. I believe that the required changes have been made and discussed with the policy holder, who is you Mom.
Once again I want to apologize for the fact that we have failed you and the policy holder in so far as service delivery in concerned.
Regards The SAU team We dare to deliver!