ZT
Zee T

1 reviews | Active since Jun 2024

08 Jul 2024, 13:49

Happy with the service I received from Kgotso Legodi

I am writing to express my satisfaction with the service provided by your agent, Kgotso Legodi. Throughout the process of claiming for the accident I had on 22 May 2024, Kgotso exhibited a remarkable level of professionalism, friendliness, and knowledge. From the moment I contacted your office, Kgotso was prompt in her responses. He took the time to patiently explain everything, question I had about my excess and stated all the better option I could take that would accommodate me, ensuring that I fully comprehended the details. Her ability to convey complex information clearly and concisely made the entire experience much more accessible and manageable. Kgotso was friendly and approachable. It can be intimidating to navigate the world of insurance, but her welcoming attitude immediately put me at ease. He patiently addressed all my questions and concerns, demonstrating a genuine commitment to customer satisfaction. Her professionalism and dedication have left a lasting positive impression. Thank you so much Kgotso my claim was finalized in a month time keep up the good work .

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Replies (1)
SA Underwriting Agencies (Pty) Ltd
SA Underwriting Agencies (Pty) Ltd's reply08 Jul 2024, 16:43
Official
 
Dear Zee T

We appreciate your kind words and thank you for your review acknowledging the service you received from Kgotso!

We value positive feedback from our clients, and we are glad we were able to make our interaction with you a positive one!  
 
We value all ideas and suggestions, whether they’re positive or critical. Your feedback helps us further improve our service so that it exceeds your expectations.
 
Thank you for your continued support.

Kind Regards
 
The SAU Team

We dare to deliver!