MB
Mosa B
1 reviews | Active since Feb 2025
07 Apr 2025, 07:22
False marketing and bad service
My husband have a policy with SAU, on his contract, excess is R2500.00, He claimed for the accident occurred in February and it was approved. They advised him to go Panel Beating in Rustenburg for a quote, he did that. The insurance told him that the quote from Panel beating is R71 000.00 and he is supposed to pay excess of R14000.00 for his car to be repaired. We are shocked because that was not in their contract. Claim Number is CLM ***1
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SA Underwriting Agencies (Pty) Ltd's replyOfficial
07 Apr 2025, 10:50Good Day Mosa M
We acknowledge receipt of your review
We acknowledge receipt of your review
However we confirm that your review is false and contains false information.
We would like to draw your attention to the policy wording Section I (below)
I. WHAT YOU HAVE TO PAY WHEN YOU CLAIM
1. Every time you have a valid claim, even if it is not your fault, you must pay the basic excess, the voluntary excess(if applicable), as well as any applicable additional excesses as noted on your Policy Schedule or any other applicable deduction. Make sure you are fami**** with these additional excesses
We would like to draw your attention to the policy wording Section I (below)
I. WHAT YOU HAVE TO PAY WHEN YOU CLAIM
1. Every time you have a valid claim, even if it is not your fault, you must pay the basic excess, the voluntary excess(if applicable), as well as any applicable additional excesses as noted on your Policy Schedule or any other applicable deduction. Make sure you are fami**** with these additional excesses
- We also confirm that all the excesses have been disclosed to you correctly when you accepted the policy.
- Should you require , we can provide you with the voice recordings that evidence the excesses were disclosed and you were given an example of how they would be app**** to a claim.
- We have also provided you with a detailed policy wording which contains details of the excesses.
- We confirm that the excesses have been correctly app**** to the claim.
A short term insurance policy is a contract between 2 parties and is subject to specific terms and conditions. It is the Insured’s responsibility to fami****ise himself with the terms and conditions of the policy contract.
Feel free to contact our claims team or your Broker should you have any further queries
Kind Regards
The SAU team
We Dare to Deliver!
SA Underwriting Agencies (Pty) Ltd's reply07 Apr 2025, 10:50
Official
Good Day Mosa M
We acknowledge receipt of your review
We acknowledge receipt of your review
However we confirm that your review is false and contains false information.
We would like to draw your attention to the policy wording Section I (below)
I. WHAT YOU HAVE TO PAY WHEN YOU CLAIM
1. Every time you have a valid claim, even if it is not your fault, you must pay the basic excess, the voluntary excess(if applicable), as well as any applicable additional excesses as noted on your Policy Schedule or any other applicable deduction. Make sure you are fami**** with these additional excesses
We would like to draw your attention to the policy wording Section I (below)
I. WHAT YOU HAVE TO PAY WHEN YOU CLAIM
1. Every time you have a valid claim, even if it is not your fault, you must pay the basic excess, the voluntary excess(if applicable), as well as any applicable additional excesses as noted on your Policy Schedule or any other applicable deduction. Make sure you are fami**** with these additional excesses
- We also confirm that all the excesses have been disclosed to you correctly when you accepted the policy.
- Should you require , we can provide you with the voice recordings that evidence the excesses were disclosed and you were given an example of how they would be app**** to a claim.
- We have also provided you with a detailed policy wording which contains details of the excesses.
- We confirm that the excesses have been correctly app**** to the claim.
A short term insurance policy is a contract between 2 parties and is subject to specific terms and conditions. It is the Insured’s responsibility to fami****ise himself with the terms and conditions of the policy contract.
Feel free to contact our claims team or your Broker should you have any further queries
Kind Regards
The SAU team
We Dare to Deliver!