Failed to lodge a claim

I had an incident of theft out of motor vehicle whereby my vent was broken and my factory fitted radio was ******. I reported such to the SAPS and Insurer SA Underwriters. They stated that I am not covered for theft. I requested a voice recording of my contract, and that my policy be cancelled. Brenda from the Policy Retention Dept, called and stated that I am covered after she confirmed with her superiors. She promised a consultant call me. They did but still stated that I am not covered. I was pushed from consultant to consultant without any joy. After the fourth request for my voice recording, none was forthcoming. I cancelled my policy which was immediately accepted. The service and assistance received was unacceptable. It seemed that the trained consultants were not aware of their own policies and procedures. It leaves much to be desired from such company. They quick to accept business, BUT FAILS to KEEP UP TO THEIR COMMITMENT.