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Sithi N

1 reviews | Active since Dec 2018

16 Jan 2024, 10:38

Excellent Service Across the board

I think this company has a good thing going. I have received good reliable service from sales when I was applying for insurance. I received excellent service from the claims department when my car was written off. I received excellent service from customer service when I had issues with my broker. I got excellent service when I was involved in a car accident and needed to be towed. I got excellent service when I had to patch small chips on my windscreen. I wish I could remember all the names of the people I have dealt with in the company. Akua, Prudence, Nosipho, Nelly, I think there was a Felicia, Bridget, Ncebakazi, Hlayisani, Cynthia and so many more... Sometimes I was fragile and emotional, sometimes I was frustrated, sometimes confused. But throughout my entire journey I have received clear information, My calls were always answered, I was transferred to the appropriate people, I have been addressed in a respectful and kind manner. Where I was unhappy, my dissatisfaction was always mitigated and there was always, ALWAYS someone to help me. I would highly recommend the company to anyone. Even with my next car, SAU will be my first choice.

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Replies (1)
SA Underwriting Agencies (Pty) Ltd
SA Underwriting Agencies (Pty) Ltd's reply16 Jan 2024, 10:56
Official
Dear Sithi,

Thank you immensely for taking the time to share your overwhelmingly positive experiences with our company. Your beautiful words have truly made our day and we are very grateful for your recognition of our staff. Our teams work diligently to provide the best service, and it feels fantastic when their efforts are commended.

Everyone you mentioned by name will be delighted to know that their hard work has been appreciated. At SAU, we collectively strive to offer the highest level of insurance services to our customers. 

We are touched by your honest account of the customer service experience at our company. It’s encouraging to learn about your experiences with our departments. Furthermore, your experiences during your car accident and windscreen repair emphasize our commitment to standing by our policyholders during crucial times.

I want you to know that providing clear information, promptly answering calls, assigning suitable assistance, addressing customers respectfully, and diligently resolving issues are the fundamental principles we operate under. Your satisfaction is our primary goal.

Your concerns during times of frustration and confusion were confronted with genuine mindfulness and consideration. Our team always do their best to ensure that our customers feel supported during their challenging times, and your words attest to this.

Thank you for your recommendation. Your faith in us means the world to us, and it encourages us to better our services continually. We are delighted that you consider using our services again. 

We assure you of our commitment and dedication in continuing to provide you with excellent service in the future as well.

The SAU Team