RA
Razina A
1 reviews | Active since Dec 2023
15 May 2024, 10:04
DO NOT EVER USE SAU.
I am sickened by the level of service received from SAU. Its a month now that I don't have the car repaired for the damage of two tyres. The incident happened on the 14 April 2024. Today is the 15 May 2024, As a result, my income has suffered, without my vehicle I have not been able to commute to work. I have not been kept updated with progress of repair, I've had to get in touch with the approved repairer myself and he advised that my mag wheels are currently at Tiger Wheel and Tyre, he indicated that they have not even started with repair and may be done by Thursday or Friday. I have been treated very badly in that EIGHT days ago I asked one Michael Moaka to give me an update and was not called back. I am definitely leaving SAU after this claim is completed. I still do not have my car. Pathetic.
Helpful (0)
Replies (2)0
Replies (2)RA
Razina A's updateReviewer Update
15 May 2024, 13:41As an update, consultant calls, and I advise I am busy on a call and to call me back at 12:30, does not. Call the repairer again with no feedback on how long vehicle will take. Call SAU Claims, speak to two rude consultants who do not take the time out to listen to me, but clearly state repeatedly " Please note calls are recorded". I'm just mortified, the staff have no clue about customer service and behave as if they employ me. I am so frustrated. I am thoroughly disappointed and I hope to end my useless contract with them asap. Reading other stories, I can already foresee a problem with cancelling. SAU Should not be able to get away with treatment like this.
RA
Razina A's update15 May 2024, 13:41
Reviewer Update
As an update, consultant calls, and I advise I am busy on a call and to call me back at 12:30, does not. Call the repairer again with no feedback on how long vehicle will take. Call SAU Claims, speak to two rude consultants who do not take the time out to listen to me, but clearly state repeatedly " Please note calls are recorded". I'm just mortified, the staff have no clue about customer service and behave as if they employ me. I am so frustrated. I am thoroughly disappointed and I hope to end my useless contract with them asap. Reading other stories, I can already foresee a problem with cancelling. SAU Should not be able to get away with treatment like this.
SA Underwriting Agencies (Pty) Ltd's replyOfficial
27 May 2024, 16:57*Please be advised that as per our publicly available complaints procedure we reserve the right to recover costs or damages that we may suffer because of any individual making frivolous, vexatious, or unreasonable statements.
Dear Razina A
We firstly confirm that the matter has been resolved and the claim settled.
We apologise for any perceived delays.
However, please allow us to address the timelines of your claim:
The car hire benefit would have provided you with another vehicle to use whilst your vehicle was in for repairs.
You have unfortunately chosen not to take up the car hire benefit on your policy and therefore would not enjoy this benefit thus adding to your frustrations.
We confirm that we have cancelled your policy and wish you the best of luck.
Kind regards
The SAU Team
We Dare to Deliver!
Dear Razina A
We firstly confirm that the matter has been resolved and the claim settled.
We apologise for any perceived delays.
However, please allow us to address the timelines of your claim:
- A claim is a process that is subject to specific timelines.
- These timelines are set by us and our service providers.
- These timelines are also affected by various external factors such as supply chain matters or specialist availability.
The car hire benefit would have provided you with another vehicle to use whilst your vehicle was in for repairs.
You have unfortunately chosen not to take up the car hire benefit on your policy and therefore would not enjoy this benefit thus adding to your frustrations.
We confirm that we have cancelled your policy and wish you the best of luck.
Kind regards
The SAU Team
We Dare to Deliver!
SA Underwriting Agencies (Pty) Ltd's reply27 May 2024, 16:57
Official
*Please be advised that as per our publicly available complaints procedure we reserve the right to recover costs or damages that we may suffer because of any individual making frivolous, vexatious, or unreasonable statements.
Dear Razina A
We firstly confirm that the matter has been resolved and the claim settled.
We apologise for any perceived delays.
However, please allow us to address the timelines of your claim:
The car hire benefit would have provided you with another vehicle to use whilst your vehicle was in for repairs.
You have unfortunately chosen not to take up the car hire benefit on your policy and therefore would not enjoy this benefit thus adding to your frustrations.
We confirm that we have cancelled your policy and wish you the best of luck.
Kind regards
The SAU Team
We Dare to Deliver!
Dear Razina A
We firstly confirm that the matter has been resolved and the claim settled.
We apologise for any perceived delays.
However, please allow us to address the timelines of your claim:
- A claim is a process that is subject to specific timelines.
- These timelines are set by us and our service providers.
- These timelines are also affected by various external factors such as supply chain matters or specialist availability.
The car hire benefit would have provided you with another vehicle to use whilst your vehicle was in for repairs.
You have unfortunately chosen not to take up the car hire benefit on your policy and therefore would not enjoy this benefit thus adding to your frustrations.
We confirm that we have cancelled your policy and wish you the best of luck.
Kind regards
The SAU Team
We Dare to Deliver!