Dissatisfied customer

Good day. I had an incident a few months back which was reported to SAUnderwriters. I gave them all the details of the damages to my vehicle.

SAUnderwriters told me to take my vehicle to the panel beaters which they had recomended; however i was not told that my bumper will not be fixed; therefore i was under the impression that all the damages to my vehicle will be fixed.

When i went to fetch my vehicle, my bumper was not repaired. My husband paid over R17600 excess fees. On Tuesday i got a call from SAunderwriters stating due to pre-existing conditions it was declined. However i was not told on inception that the bumper will not be fixed. Therefore i would want my bumper fixed because i was not told of this before they told me to take my car for the repairs to be sorted. I was only told of this when i laid a complaint after i was told to come and fetch my vehicle from the panel beaters, bevause all repairs has been completed. Also a part from my boot lid is missing. I only saw this after a day i fetched it from the panel beaters. I would like my bumper to be repaired because i was not told that this was not going to be repaired. My vehicle is Hyundai Grand i10 motion 2021 model brand new. Thank you.