1 reviews | Active since Aug 2025
DISPUTE WITH SAU
I was in a car accident on the16/08/2025me my wife and mother-law somebody drove into us the driver jumped a red light my car was a right off the insurer also said is a right off now that its time pay my R93000 book value for an accident now they come with thy nix and tricks saying they going to pay me R30000 something + and then the tow truck must also come off how can i buy me a car with that money SAU is using claims, witch i paid excess fees towards my claims now they want to give me that amount what must I buy I use to drive a vw vivo polo 2014 /130000 km the consultant even told that my sporty stickers which I put by bumper is a problem he even told me if I don't take options he is giving me that they will charge me for storage of the car but before I phone him some lady phone me about my car and the paper work I don't who the lady is so I told her I am in dispute with SAU with the deal I was offered I mean 93000 to R30000+ it's a big difference did not sighed any papers I was helped by consultant Michael Makoa I mean the storage saga sound like a treat if I don't take the deal is this how you treat loyal clients that paid on time and was with you for 8 years feel disappointment I even feel sick and stress out, it affecting my health.CLM***
Thank you for reaching out and bringing your concerns to our attention. We sincerely regret that your recent experience with SAU has not met your expectations.
We want to confirm a few important points regarding your vehicle's valuation and the towing costs.
Firstly, the retail value of your vehicle is determined by TransUnion. However, during our assessment, we discovered that your vehicle was in poor condition and had accident damages from numerous previous incidents.
These pre-existing damages have negatively affected the value of your vehicle, and unfortunately, we cannot cover the costs of previous accident damages.
Secondly, we would like to remind you that we offer 24-hour roadside assistance, which we strongly urge all our customers to use in any roadside emergency. Unauthorised towing services often charge inflated rates for towing and storage.
Regrettably, because you used an unauthorised towing service, the cost of this towing is for your own account.
Please be assured that we take all feedback seriously and strive to provide every client with a professional and supportive service, especially during stressful times such as a claim. We appreciate your understanding in this matter and are committed to resolving it appropriately.
Kind regards,
The SAU Team
We Dare to Deliver!
Thank you for reaching out and bringing your concerns to our attention. We sincerely regret that your recent experience with SAU has not met your expectations.
We want to confirm a few important points regarding your vehicle's valuation and the towing costs.
Firstly, the retail value of your vehicle is determined by TransUnion. However, during our assessment, we discovered that your vehicle was in poor condition and had accident damages from numerous previous incidents.
These pre-existing damages have negatively affected the value of your vehicle, and unfortunately, we cannot cover the costs of previous accident damages.
Secondly, we would like to remind you that we offer 24-hour roadside assistance, which we strongly urge all our customers to use in any roadside emergency. Unauthorised towing services often charge inflated rates for towing and storage.
Regrettably, because you used an unauthorised towing service, the cost of this towing is for your own account.
Please be assured that we take all feedback seriously and strive to provide every client with a professional and supportive service, especially during stressful times such as a claim. We appreciate your understanding in this matter and are committed to resolving it appropriately.
Kind regards,
The SAU Team
We Dare to Deliver!
Thank you for bringing your concerns to our attention. We sincerely acknowledge receipt of your complaint and understand the importance of addressing your matter.
Our team is currently reviewing the details, and we will provide you with appropriate feedback as soon as possible.
We appreciate your patience and the opportunity to assist you further.
Kind regards
The SAU Team
We Dare to Deliver!
Thank you for bringing your concerns to our attention. We sincerely acknowledge receipt of your complaint and understand the importance of addressing your matter.
Our team is currently reviewing the details, and we will provide you with appropriate feedback as soon as possible.
We appreciate your patience and the opportunity to assist you further.
Kind regards
The SAU Team
We Dare to Deliver!