Disgusting Service

My vehicle was ****** on 22 July 2020. The vehicle was recovered on the same day, however, it was taken to Durban Central Police Station and only released to me on 23 July. I had arranged with SA Underwriters to have my vehicle towed to the relevant Panel Beaters where it would be repaired. The vehicle was towed to Durban Champion Panel Beaters where it stayed until I received an email from SA Underwriters on 6 August to inform me that the accessor had been and that the vehicle was now being towed to Durban Central Panel Beaters for the repairs to be undertaken as they were VW approved. The vehicle arrived at Durban Central Panel Beaters on 7 August 2020. I received a call from them on 20 August to say that they are waiting for a part to arrive from Cape Town before they can start the repairs, which they are expecting to arrive on 26 August. That will be 35 days before any repairs are done. THIS IS BEYOND DISGUSTING SERVICE.