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MK
Magrieta K

1 reviews | Active since Sept 2019

16 Sept 2019, 15:09

Disgusted by this broker

It was with great disappointment that I realize that this insurance company is a disgrace to their customers. My husband who was registered as the driver of my vehicle and has a code 10 was in a accident with the car where taxi driver get away. After report the incident with the police I registered the claim. After the consultant lodge the claim I was helped by a very kind consultant Daniela who assist me throughout the claim and handover to Mariska who advised me that the issue will be resolved within 7business days. On the 10th day the panel beaters send me a mail and quotation as the person who dealt with them apparently never give the insurance details as to where the quote must be send to and request me to please send it through to the brokers which I did. Just to realize after 13 days there has not been an assessor send to the car to check the damages on the car. After giving a call I was assist by Danielle and I like to thank her for her prompt response who assist me in this regard. The assessor called me the next day and ask me if some of the damages on the car was old damages I mean really I would have think If the assessor was assessed the car first hand he would have realized that it was impossible. After 12 days I was send a mail with quotation that I had to pay almost R13 000.00 towards the quotation based on my husband that has a code 10 license and not a code 8,the third party that gets away and the fact that we don't have any details of the third party which my husband states in the affidavit and additional amount towards the panelbeaters how do they charge you for a person that drive away R5000.00 for not having the third parties details additional R4000 for the fact that my husband has a code 10 and not an 8 and the access towards the panelbeaters. I feel that this is a rip-off and will consult with the ombudsman. I will never advise anyone to take up this insurance

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Replies (4)
SA Underwriting Agencies (Pty) Ltd
SA Underwriting Agencies (Pty) Ltd's reply17 Sept 2019, 08:14
Official
Dear Magrieta K Thank you for your message and we apologise for any inconvenience caused.  We confirm that you will be contacted regarding your claim to discuss the way forward. Please do not hesitate to contact our advice line: *** should you require any further information.  Regards  The SAU team We dare to deliver!
MK
Magrieta K's update06 Jan 2020, 12:28
Reviewer Update
Just a follow up an to create awareness on SA underwriters. So our claim has been approved after a 13000 excess fee and was repaired according to them. We didnt even drive the car for 2days just to realise something is wrong after repairs has been done. We contact the repair centre which advise that we must not drive further with the car they will come and pick it up to check whats wrong. After back and forward mails the car was take to Kia for further assessment so they found out that the car has blown gasket and that the damages towards it is over 10000. Now the struggle begins and the blame game starts where it was assumed that we drive with the car after the accident happen over 40 km and that could be the reason. We never mentioned to them that we drive that km but between the assesor, H&S panelbeaters and SA underwriters who blame each other on who said what it was decide that we had to pay for the damages so the overall damages to the car is over 170 000 which is more than the value of the car? They refuse to pay for the damages and keep us reliable. How can the radiator and all the other parts has been replaced without knowing that the car blown gasket they dont even answer me when i asked what tests has been done on the car that they didnt even pick it up. They cant even provide us with the recording of the conversation between me and the consultant as according to them they informed me that a code 10 is not valid to drive the car 4months later and no recording received. No one answers and no feedback. Sa underwriters is a bunch of ****** they play all these blame games in order not to do a pay-out.They play the game now they appoint the assesor and they advise that we make use of H&S panelbeaters ers but now no one wants to take the blame how can a car came from the repair centre and after been fixed they found that theirs more damages and now they want to held the client reliable. These are a bunch of ****s and im not going to leave it like that i take them to the ombudsman
MK
Magrieta K's update06 Jan 2020, 12:31
Reviewer Update
The overall damages is more than 170 000
SA Underwriting Agencies (Pty) Ltd
SA Underwriting Agencies (Pty) Ltd's reply07 Jan 2020, 11:34
Official
Dear Magrieta 

 We thank you for bringing your dissatisfaction to our attention, again we apologise for the inconvenience caused. We understand how this experience has disappointed you and assure you we are not insensitive to your loss.

Please appreciate we are guided by the appointed experts. The report confirmed the damages to your vehicle are mechanical and not covered by your policy. Should you have evidence to the contrary we will gladly consider same and review our decision. 

The recordings of your conversations with our consultants relaying your version of the sequence of events subsequent to the accident were sent to you. We will make contact with you to ensure the receipt thereof.

Please do not hesitate to contact our advice line or our consultants should you require any further information. 

Regards 

The SAU team