CN
Cathy N
1 reviews | Active since Nov 2020
06 Apr 2025, 11:52
Disappointed in SAU..SAU lacks empathy towards customer claim processing
I was involved in an accident in Feb 2025. I'm dissatisfied and disappointed in SAU slow claims processing. It's noted on my side this is a financial transaction for SAU but to me its personal with emotional trauma, now the long wait of settling this claim. Its been over a month now after document submission surely on the insurer side my claim should be validated and the loss adjuster completed their part in the claim. I'm still been debited for a vehicle yet have no means of transport for daily living , there's no care shown on the part of my insurer SAU.
Helpful (0)
Replies (1)0
Replies (1)
SA Underwriting Agencies (Pty) Ltd's replyOfficial
07 Apr 2025, 10:19Dear Cathy N
Thank you for your message
We understand your frustration with regards to the validation of your claim.
It is our aim to settle all valid claims. however, this means that claims must be fully validated before we finalise any claim.
The Insurer's right to validate all claims is reserved in this regard.
Due to the complicated nature of your claim, we appointed a loss adjuster to help with the validations and requested information from various sources, including yourself to assist in our efforts.
We confirm that the claims team have been in contact with you to discuss the matter and we apologise for any perceived delays or issues in the claims experience.
Once again we thank you for your patience.
Kind Regards
The SAU Team
We Dare to Deliver
Thank you for your message
We understand your frustration with regards to the validation of your claim.
It is our aim to settle all valid claims. however, this means that claims must be fully validated before we finalise any claim.
The Insurer's right to validate all claims is reserved in this regard.
Due to the complicated nature of your claim, we appointed a loss adjuster to help with the validations and requested information from various sources, including yourself to assist in our efforts.
We confirm that the claims team have been in contact with you to discuss the matter and we apologise for any perceived delays or issues in the claims experience.
Once again we thank you for your patience.
Kind Regards
The SAU Team
We Dare to Deliver
SA Underwriting Agencies (Pty) Ltd's reply07 Apr 2025, 10:19
Official
Dear Cathy N
Thank you for your message
We understand your frustration with regards to the validation of your claim.
It is our aim to settle all valid claims. however, this means that claims must be fully validated before we finalise any claim.
The Insurer's right to validate all claims is reserved in this regard.
Due to the complicated nature of your claim, we appointed a loss adjuster to help with the validations and requested information from various sources, including yourself to assist in our efforts.
We confirm that the claims team have been in contact with you to discuss the matter and we apologise for any perceived delays or issues in the claims experience.
Once again we thank you for your patience.
Kind Regards
The SAU Team
We Dare to Deliver
Thank you for your message
We understand your frustration with regards to the validation of your claim.
It is our aim to settle all valid claims. however, this means that claims must be fully validated before we finalise any claim.
The Insurer's right to validate all claims is reserved in this regard.
Due to the complicated nature of your claim, we appointed a loss adjuster to help with the validations and requested information from various sources, including yourself to assist in our efforts.
We confirm that the claims team have been in contact with you to discuss the matter and we apologise for any perceived delays or issues in the claims experience.
Once again we thank you for your patience.
Kind Regards
The SAU Team
We Dare to Deliver