CUSTOMER SERVICE

My claim was registered on 18/07/24 after an accident, last week on the 27th I was informed that my car would be a write off due to cost to repair being extremely high. I'm currently awaiting outcome of the report from the lost adjuster, I hope I won't be waiting for long but so far I really appreciate the best customer service I've received from Ncebakazi as well as Kgotso. Ncebakazi was the first person I spoke to, she put my herself in my shoes, clarifying everything and giving me enough time to ask questions - she made me feel like a special customer. Then there was Kgotso last week, just after receiving news about the write off, I was extremely devastated and had a lot of questions to ask regarding the process so at first, I struggled to get just the right person to take me through deeper details patiently and step by step. All of a sudden I thought of asking for Ncebakazi who then referred me to Kgotso, so he was amazing, he explained everything to me clearly without a rush and made sure that I was satisfied with the answers, even went as far as giving examples. So big up to these two for doing so well, I really needed this level of service especially as I've never claimed before!