COMPLAINT

I have insured my car with SA Underwriters since 2017 and on the 19th July my car was ****** and I lodged a claim with them. Until now the claim has not been paid otherwise they are sending me from Pillar to post, Joyce from SA Underwriters told me yesterday that my tracker was deactivated on the 17th of July yet the assessor whose name is Wayne when he interviewed me in mthatha on the 9th August he said he has the tracker information from the 17th until the car was ******. On the 16 August I received a call from SAU and the name of the lady was Prudence, she was on a panic mode asking if I am ok as my car was on accident the previous day. I was shocked and told her I have responded to her to say my car was ****** on the 19th July and she was not aware. When I asked the details of the driver she told me that the driver refused the details and he/she ran away driving the car as is. This shocked me because according to my knowledge they have to have the details of the accident. I sent a message to the assessor telling him about the accident issue and he never came back to me. After few days he wrote me a whattsap again need proof that I was on leave on the day of the accident. I asked why did he never responded to me on the message I sent regarding the accident and he said that car was not mine. Those people are DISGUSTING and I am considering to go to the ombudsman to help me in this regard because I am hurting and paining. Why are they not paying when I am now in TROUBLE. To me they seem not to be an insurance but ******* *****ing our money every month knowing very well that they will play hide and sick when a client in trouble and need their help

Paining Customer Noyise Centanne