KN
Kagi N
1 reviews | Active since Jul 2025
02 Jul 2025, 22:51
Complain
Still waiting for my claim to be processed since 05/April/2025 , it's very long and frustrating. Everytime I called its same story of waiting for loss adjustment report
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Replies (1)
SA Underwriting Agencies (Pty) Ltd's replyOfficial
04 Jul 2025, 08:25Dear Kagi N
Thank you for your message and for bringing the matter to our attention.We understand your frustration with regards to the validation of your claim.
It is our aim to settle all valid claims. however, this means that claims must be fully validated before we finalise any claim.
The Insurer's right to validate all claims is reserved in this regard.
Due to the complicated nature of your claim, we appointed a loss adjuster to help with the validations and requested information from various sources, including yourself to assist in our efforts.
The moment the claim is fully validated we will communicate the outcome and the next steps in the process.
We confirm that the claims team have been in contact with you to discuss the matter and we apologise for any perceived delays or issues in the claims experience.
Once again we thank you for your patience.
Kind Regards
The SAU Team
We Dare to Deliver
Thank you for your message and for bringing the matter to our attention.We understand your frustration with regards to the validation of your claim.
It is our aim to settle all valid claims. however, this means that claims must be fully validated before we finalise any claim.
The Insurer's right to validate all claims is reserved in this regard.
Due to the complicated nature of your claim, we appointed a loss adjuster to help with the validations and requested information from various sources, including yourself to assist in our efforts.
The moment the claim is fully validated we will communicate the outcome and the next steps in the process.
We confirm that the claims team have been in contact with you to discuss the matter and we apologise for any perceived delays or issues in the claims experience.
Once again we thank you for your patience.
Kind Regards
The SAU Team
We Dare to Deliver
SA Underwriting Agencies (Pty) Ltd's reply04 Jul 2025, 08:25
Official
Dear Kagi N
Thank you for your message and for bringing the matter to our attention.We understand your frustration with regards to the validation of your claim.
It is our aim to settle all valid claims. however, this means that claims must be fully validated before we finalise any claim.
The Insurer's right to validate all claims is reserved in this regard.
Due to the complicated nature of your claim, we appointed a loss adjuster to help with the validations and requested information from various sources, including yourself to assist in our efforts.
The moment the claim is fully validated we will communicate the outcome and the next steps in the process.
We confirm that the claims team have been in contact with you to discuss the matter and we apologise for any perceived delays or issues in the claims experience.
Once again we thank you for your patience.
Kind Regards
The SAU Team
We Dare to Deliver
Thank you for your message and for bringing the matter to our attention.We understand your frustration with regards to the validation of your claim.
It is our aim to settle all valid claims. however, this means that claims must be fully validated before we finalise any claim.
The Insurer's right to validate all claims is reserved in this regard.
Due to the complicated nature of your claim, we appointed a loss adjuster to help with the validations and requested information from various sources, including yourself to assist in our efforts.
The moment the claim is fully validated we will communicate the outcome and the next steps in the process.
We confirm that the claims team have been in contact with you to discuss the matter and we apologise for any perceived delays or issues in the claims experience.
Once again we thank you for your patience.
Kind Regards
The SAU Team
We Dare to Deliver