J
JOHANNES
1 reviews | Active since Jul 2025
18 Jul 2025, 09:09
CLM***
Very Bad, they always communicate via email, not caring about whether you are educated or not , you have access computer or not, i have retrieve authorization letter now i don't know what to do with it since its my first time to claim, while confused i received a call to take car to Witbank more hundred kilometers away from Secunda
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Replies (1)
SA Underwriting Agencies (Pty) Ltd's replyOfficial
19 Jul 2025, 12:53Dear Johannes,
Thank you for reaching out and bringing your concerns to our attention.
We sincerely regret that your recent experience with SAU has not met your expectations.
Please be assured that we take all feedback seriously and strive to provide every client with a professional and supportive service, especially during stressful times such as a claim.
We acknowledge your concerns regarding the communication delays and service experience you’ve outlined.
Your feedback has been escalated and we confirm that another repairer has been appointed.
We appreciate your patience and understanding in the interim and are committed to resolving the matter appropriately. Kind regards,
The SAU Team
We Dare to Deliver!
Thank you for reaching out and bringing your concerns to our attention.
We sincerely regret that your recent experience with SAU has not met your expectations.
Please be assured that we take all feedback seriously and strive to provide every client with a professional and supportive service, especially during stressful times such as a claim.
We acknowledge your concerns regarding the communication delays and service experience you’ve outlined.
Your feedback has been escalated and we confirm that another repairer has been appointed.
We appreciate your patience and understanding in the interim and are committed to resolving the matter appropriately. Kind regards,
The SAU Team
We Dare to Deliver!
SA Underwriting Agencies (Pty) Ltd's reply19 Jul 2025, 12:53
Official
Dear Johannes,
Thank you for reaching out and bringing your concerns to our attention.
We sincerely regret that your recent experience with SAU has not met your expectations.
Please be assured that we take all feedback seriously and strive to provide every client with a professional and supportive service, especially during stressful times such as a claim.
We acknowledge your concerns regarding the communication delays and service experience you’ve outlined.
Your feedback has been escalated and we confirm that another repairer has been appointed.
We appreciate your patience and understanding in the interim and are committed to resolving the matter appropriately. Kind regards,
The SAU Team
We Dare to Deliver!
Thank you for reaching out and bringing your concerns to our attention.
We sincerely regret that your recent experience with SAU has not met your expectations.
Please be assured that we take all feedback seriously and strive to provide every client with a professional and supportive service, especially during stressful times such as a claim.
We acknowledge your concerns regarding the communication delays and service experience you’ve outlined.
Your feedback has been escalated and we confirm that another repairer has been appointed.
We appreciate your patience and understanding in the interim and are committed to resolving the matter appropriately. Kind regards,
The SAU Team
We Dare to Deliver!