1 reviews | Active since May 2015
Clarity request
Good Day<br> <br> I'm sending this message in connection with claim number CLM***. I've been dealing with Lindy Klinkerburg who has been unable to give me sufficient information and has been unavailable for comment<br> <br> I received a message that the car has been written off without any documents to the reasons of this decision on friday the 15th of May 2015. On the 19th of May Lindy called requesting that i should pick up the car as the claim has been not been approved due top the fact that i didnt disclose all my previous insurance poilicies and that the car was not approved to be towed by her. I would like to receive documents and clarity on the following matters in order to request a third party investigation from Insurance ombudsman and my legal representation.<br> <br> The second reason isn't justifies as ? did communicate with an representative from SAU when the car was towed, i do have cell phone records which proves this matter.<br> <br> 1) Documentation which state the reasons why the car has been written off<br> <br> 2)Documentation stating the reasons to why the claim has been rejected<br> <br> 3)The Clauses in my statutory law or my contract that confirm the above details
Your vehicle was assessed by an independent assessor, the damages of the vehicle were quantified at R113 712.00. The value of the vehicle as at the time was R148 000.00, therefore the repair costs amounted to 76.8% of the value of vehicle. The insured vehicle is therefore deemed to be uneconomical to repair. Reasonable write off percentage norm is 70%.
Upon validation of the claim, it was found that you have suffered previous losses hence we need to ascertain if such material information was disclosed to the insurer at the policy inception , also to determine whether the risk would have been accepted or not, the claim will be referred to the claims committee to conclude whether it is payable or not and the outcome thereof will be communicated to you in due course.
We sincerely apologise for the inconvenience that you or anyone may have experienced regarding the towing of your vehicle. We have confirmed that are not liable for the towing costs as you had made use of our road side assistance services. We are currently making arrangements for the vehicle to be returned to your residence until the matter has been concluded by the claims committee.
Regards
The SAU Team
Your vehicle was assessed by an independent assessor, the damages of the vehicle were quantified at R113 712.00. The value of the vehicle as at the time was R148 000.00, therefore the repair costs amounted to 76.8% of the value of vehicle. The insured vehicle is therefore deemed to be uneconomical to repair. Reasonable write off percentage norm is 70%.
Upon validation of the claim, it was found that you have suffered previous losses hence we need to ascertain if such material information was disclosed to the insurer at the policy inception , also to determine whether the risk would have been accepted or not, the claim will be referred to the claims committee to conclude whether it is payable or not and the outcome thereof will be communicated to you in due course.
We sincerely apologise for the inconvenience that you or anyone may have experienced regarding the towing of your vehicle. We have confirmed that are not liable for the towing costs as you had made use of our road side assistance services. We are currently making arrangements for the vehicle to be returned to your residence until the matter has been concluded by the claims committee.
Regards
The SAU Team