1 reviews | Active since Jan 2016
Claim unfairly dismissed
On the 09th October 2015 at approximately 21:30 I knocked a huge dog on my way home from a work function. I did not stop as I am a female and was alone in a dark and secluded area. I continued driving until I found a safe place to stop and called my brother for help. I was not away of the extend of the damages to the vehicle at that time. SAU are now refusing to pay for the damages to the engine because I continued to drive instead of stopping and awaiting help. I am a single mum with two small children and if something happened to me if I stopped, Will SAU take responsibility for them??? I did inform the assessor that I drove the car & it was his responsibility to check the engine for damages which he neglected to do. It's gone 3 months & I'm without a vehicle, as I was asked to collect my vehicle urgently from Bosch Pietermaritzburg, & even though the body work has been completed, it is mechanically not in a position to be driven. I have diligently paid my insurance premiums, and now in a time of crisis, I feel that I have not been given the service that was expected from SA underwriters. Why have insurance if they not going to pay all damages caused simply for for not stopping.
Giving due consideration to the circumstances regarding your unfortunate incident, we confirm that we will indemnify you for the damages sustained to your engine, even though these damages were consequential of nature which is excluded in terms of your policy conditions.
After returning the signed agreement of loss which has been sent to you, we will be able to effect payment.
Kind regards
SAU Team
Giving due consideration to the circumstances regarding your unfortunate incident, we confirm that we will indemnify you for the damages sustained to your engine, even though these damages were consequential of nature which is excluded in terms of your policy conditions.
After returning the signed agreement of loss which has been sent to you, we will be able to effect payment.
Kind regards
SAU Team
