CLAIM REJECTED AFTER LONG TIME TAKEN TO PROCESS

SAU agencies(As and Intermediary) and the INSURER: SANTAM has unfairly handled my claim for the following reasons.<br> I got involved in and accident on 25/10/2015 and registered a claim on 26/10/2015.<br> 1. I took the agency 3 days just to have the vehicle assessed.<br> 2. After making followup call was only informed that claims review committee conduct reviews only on fridays and the assessors report was only received late on Friday(i.e 29/10/2015) and was only going to get attention on 06/11/2015. following my call on 09/11/2015 I received a call from the Agencies representative which the name I forgot who told me that my claim is not going to be entertained.<br> 3. The reason for rejecting the claim has been verbally stated to be non-disclosure of previous claims of which if they were know at inception the cover would have been refused. To my knowledge I fairly disclosed whatever I could remember and I was not properly advice on inception that I need to get all facts(i.date and details of prior claim) correct and if this is the case my cover will be void.<br> I requested the voice recording which I am told that copies can't be provided but voice can only be played for me to listen on-line