1 reviews | Active since Sept 2024
Claim enquiry
I lodged a claim on 13.01.2025 with Gerad Jacobs and submitted documents requested on 14.01.2025 and I was told that turnaround time is 4 working days to receive feedback. The only person that gave me a call was an assessor requesting photos and I did send them . I send several emails to *** and I cc Gerad on all correspondence to follow up on the progress of the claim but no reply to any of the emails I am sending. Today I called the claims dept and spoke to Nosipho Magubane who said she will refer the claim to "management" but was unable to provide me with a turnaround time and confirm that the person responsible for my claim is Michael and I never heard anything from the person by the name of Michael. I am very hurt and disappointed with the service I am receiving from SAU , this is the 1st time I am lodging a claim since I joined this company and I have never missed or skip any premium. SAU is very quick to debit the account but unable to render services promised to a client
Thank you for your message
We are really glad to hear that your queries were resolved to your satisfaction.
We apologise if the process was not made clear and for any perceived miscommunication.
We would like to confirm that there are various departments that are involved in the process from start to finish.
The new claims team will only capture the claim and obtain documents and appoint an assessor if required.
Thereafter, the matter is sent to the claims adjuster team who will validate your claim and provide feedback going forward.
The claims team sends updates by means of SMS, or email or phone call.
If there is anything in our SMS or emails that are unclear , please send us an email and we will gladly call you back.
Kind Regards
The SAU Team
We Dare to Deliver!
Thank you for your message
We are really glad to hear that your queries were resolved to your satisfaction.
We apologise if the process was not made clear and for any perceived miscommunication.
We would like to confirm that there are various departments that are involved in the process from start to finish.
The new claims team will only capture the claim and obtain documents and appoint an assessor if required.
Thereafter, the matter is sent to the claims adjuster team who will validate your claim and provide feedback going forward.
The claims team sends updates by means of SMS, or email or phone call.
If there is anything in our SMS or emails that are unclear , please send us an email and we will gladly call you back.
Kind Regards
The SAU Team
We Dare to Deliver!