1 reviews | Active since Dec 2012
Claim and now no Feedback
I phoned SA underwriters on Tuesday 9 February with regards to my accident claim - Wednesday 10 February the assessor came to look at the car and took photos - then after that I get a call from a lady insisting on getting details from a work bakkie I drive that is not even on my name! Not insured through them either! Really being insistent on details of the bakkie. - Surely this is in breach of confidentiality. My son in law then phones to find out what is happening then they dont want to give him details but you ask for details of something that I dont even own! What about the car that I was in an accident with I have not even had one phone call or feedback a sms saying we are finalizing your claim is not feedback! When do I get my car fixed? The accident as per the police report was not even my fault! I want my car fixed!!!! It is a brand new car not even 2000 km's on the clock! Ref nr 463628
Please be advised that the repairs to you vehicle has been authorised within 4 workings days after you reported it. Our claims consultant confirmed this today via phone and sms. All claims have administrative procedures to be followed in order to ensure all claims are processed correctly. The questions relating to the bakkie you drive was to confirm the use of the insured vehicle. Further, due to legislative requirements such as Financial Advisory and Intermediary Services Act, Policy Holder Protection Rules we may only confirm or disclose details with the policyholder. We apologise for any inconvenience caused.
Kind regards
SAU Team
Please be advised that the repairs to you vehicle has been authorised within 4 workings days after you reported it. Our claims consultant confirmed this today via phone and sms. All claims have administrative procedures to be followed in order to ensure all claims are processed correctly. The questions relating to the bakkie you drive was to confirm the use of the insured vehicle. Further, due to legislative requirements such as Financial Advisory and Intermediary Services Act, Policy Holder Protection Rules we may only confirm or disclose details with the policyholder. We apologise for any inconvenience caused.
Kind regards
SAU Team