1 reviews | Active since Dec 2015
Claim
By looking at the number of complaints on Hello Peter, I might have chosen the wrong insurance company. I've had this policy for approx 4-5 years and never had a claim. We had a break-in at our house (11/12/2015) and I submitted my claim. An assessor was assigned and all the reports, police case, alarm report and proof of ownership documents was submitted. So then Sa underwriters dont answer their phones and I had to phone B-Sure Africa for information. Does this mean they only provide service for 11months but expect payment for 12? Then they are not happy with the report from their own appointed assessor. In the meantime myself as a loyal paying client must suffer and be sent from pillar to post. This is seriously bad service and I need this to be resolved ASAP.
First and foremost we want to apologise for any inconvenience caused during the handling of your claim. We want to assure you that this was not the intention and neither is it the norm. Earlier today a settlement agreement was sent to you which you have signed and returned to the claims department. We have requested payment in your favor and will let you know once payment has been made.
Kind regards
SAU Team
First and foremost we want to apologise for any inconvenience caused during the handling of your claim. We want to assure you that this was not the intention and neither is it the norm. Earlier today a settlement agreement was sent to you which you have signed and returned to the claims department. We have requested payment in your favor and will let you know once payment has been made.
Kind regards
SAU Team